Job Summary
One of the largest corporate-owned auto parts retailer and wholesaler in Southern Africa is seeking an IT Technician who will provide comprehensive hands-on and telephonic IT support, hardware repairs, and system troubleshooting.Responsibilities:
Hardware & OS Maintenance: Install, configure, and maintain Windows and Linux/Ubuntu PCs, laptops, and peripheral hardware across all branches.
Printer Management: Install, configure, and calibrate business printers; manage and maintain the branch loan printer pool.
Repairs: Ensure all hardware repairs are completed and shipped out to branches timeously.
Domain Administration: Manage user accounts, password resets, and profile unlocking within Active Directory.
Network Troubleshooting: Monitor and troubleshoot LAN/WAN, ADSL, 3G, Wi-Fi, and VoIP issues; escalate complex network queries to the Network Administrator.
Email Administration: Troubleshoot mail accounts and manage mail server queues (releasing/deleting large emails).
Helpdesk Operations: Provide remote and telephonic support, resolving tickets logged in the Unibase job system within SLA.
Software Deployment: Install and configure core OS and 3rd-party software (e.g., Unibase Emulator, ProClarity, internal catalogues).
Vendor Liaison: Collaborate with Unibase consultants to resolve ERP system and branch printing issues.
Minimum Responsibilities:
Education: Matric (Grade 12) essential; a relevant IT qualification is highly advantageous.
Experience:
Minimum 3 years of hands-on IT hardware support experience.
Minimum 2 years of telephonic helpdesk support experience.
Technical Proficiency: Microsoft Active Directory, MS Office (Word/Excel), and Unibase Emulator.
License: Valid Code 08 driver’s license.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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