Job Summary
A global technology and business process outsourcing (BPO) company that specializes in managing critical incidents, claims, and service plans for the automotive, fleet management, and insurance, is seeking a Cloud Infrastructure Engineer who will ensure the seamless operation, optimization, and support of Microsoft Azure and Microsoft 365 platforms.Responsibilities:
Platform Operations: Maintain, optimize, and support Azure and M365 platform services to ensure reliable global operations.
Escalation Support: Act as an escalation point for incidents raised through the Global Service Desk within an ITIL framework.
Incident & Problem Management: Participate in major incident response, rapid service restoration, root-cause analysis, and long-term fixes.
Subject Matter Expertise: Design and implement secure, scalable technical solutions for business and project needs.
Monitoring & Capacity: Monitor cloud service capacity, performance, and availability for early issue detection.
Security & Compliance: Identify risks, apply remediations, and ensure security changes are implemented without business disruption.
Maintenance & Lifecycle: Execute scheduled maintenance, including patching, upgrades, certificate renewals, and resource lifecycle management.
Standby: Participate in the team’s on-call rotation to provide out-of-hours support for critical services.
Minimum Requirements:
5+ years of professional IT experience delivering services across cloud and on-premises environments (ideally within financial services, insurance, or similar sectors).
3+ years of hands-on experience in cloud and infrastructure engineering (Microsoft Azure and hybrid solutions).
Enterprise Operations: Proven experience working within large, complex organizations across distributed, multi-disciplinary teams and matrixed structures.
ITIL Framework: Comfortable operating within ITIL-aligned processes (incident, problem, change, request fulfillment, and service transition).
FinOps: Strong understanding of cloud cost-management principles (optimization, forecasting, and responsible consumption).
Soft Skills: Self-driven and effective when working remotely under minimal supervision; excellent written and verbal communication skills for both technical and non-technical audiences.
Technical Skills
M365 & Identity: Solid background in Exchange Online (mail flow, hygiene, transport rules) and Entra ID with Conditional Access (MFA, PIM, SSO).
Governance & Compliance: Experience with Power Platform governance (environments, DLP, connector controls) and Microsoft Purview (DLP, retention, Insider Risk, eDiscovery).
Infrastructure as Code (IaC): Demonstrated expertise using Terraform, Bicep, and Azure ARM templates for repeatable deployments.
Automation: Strong proficiency in PowerShell and Azure Automation Runbooks (drafting, testing, and troubleshooting across Hybrid Worker environments).
Azure Governance: Deep understanding of RBAC, PIM, policy enforcement, naming standards, and subscription structuring.
Observability & SRE: Skilled in Azure Monitor, Log Analytics, and Azure Managed Grafana. Strong focus on Site Reliability Engineering (SRE) principles (high availability, load balancing, resilience engineering).
Security Hardening: Solid knowledge of CIS baselines, identity controls, certificate lifecycle management, and vulnerability remediation.
Lifecycle Management: Skilled in patch and update management leveraging Azure Update Manager.
Networking (Advantageous): Good understanding of cloud networking (VNets, NSGs, firewalls, private endpoints, routing).
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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