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Job Summary
Location: Franschhoek Spa Receptionist – Luxury Hospitality · A prestigious luxury hospitality establishment offering sophisticated escapes and unique guest experiences is seeking a positive, vibrant, and energetic Spa Receptionist. · The Spa Receptionist will be the first point of contact for spa guests and play an integral role in creating an exceptional spa experience. The position requires a warm, professional, and welcoming approach while managing reception duties, spa bookings, guest enquiries, and administrative responsibilities. Main Responsibilities · Create a relaxing and welcoming atmosphere at the spa reception. · Assist guests with enquiries regarding spa treatments, facilities, products, and services. · Provide accurate information regarding treatment durations, prices, and availability. · Handle guest complaints and concerns professionally, escalating matters to the Spa Manager or Spa Operator when required. · Manage spa bookings, reservations, and appointments accurately and efficiently. · Answer telephone calls, emails, and guest enquiries promptly. · Confirm appointments and communicate any changes or cancellations to guests and therapists. · Coordinate treatment schedules to ensure efficient utilisation of therapists and spa facilities. · Maintain accurate booking records and guest information. · Assist with walk-in bookings and accommodate guest requests whenever possible. · Process guest payments, invoices, and spa transactions accurately. · Manage daily cash-ups and reconcile reception transactions according to company procedures. · Maintain accurate records of bookings, payments, cancellations, and guest preferences. · Assist with daily reports and administrative requirements. · Promote spa treatments, packages, and retail products. · Provide knowledgeable recommendations regarding spa products and treatments. · Process retail sales accurately and ensure products are attractively presented. · Identify opportunities to enhance guest experiences and increase spa revenue. · Maintain a professional appearance and adhere to uniform and grooming standards. · Ensure spa brochures, treatment menus, and promotional materials are available and up to date. · Report maintenance issues, equipment concerns, and operational irregularities promptly. Experience and Skills · Minimum of 2 years' experience in a 5-star spa, wellness, or luxury hospitality environment. · Experience in guest reservations, scheduling, POS systems, and cash-ups. · Exceptional organisational skills and confidence in managing a busy appointment diary. · Excellent verbal and written communication skills. · Ability to remain calm, professional, and solutions-focused in a fast-paced environment. · Strong attention to detail. · Excellent customer service and interpersonal skills. Minimum Requirements · Matric Certificate. · Somatology, Beauty Therapy, or Spa Therapy qualification, or previous treatment room experience. · Flexibility to work shifts, including weekends and public holidays. · Preference will be given to candidates residing in Franschhoek and surrounding areas. Ideal Candidate · A friendly, well-presented, service-driven professional with a passion for luxury hospitality, exceptional guest experiences, and wellness services.
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