+2 more
Clear All Filters
Verified Ad
Job Summary
This magnificent 5-star internationally rated hotel offers a selection of uniquely decorated rooms, suites and private villas, each with their signature design and award-winning finishes. ProStaffSelect are in search of a 5-star Hotel Reservations Agent to act as the primary brand ambassador, managing luxury accommodation bookings, maximizing room revenue, and delivering anticipative service via phone, email, and global systems. A dynamic, highly organised and detail-oriented candidate who is able to ensure every guest touchpoint reflects the hotels’ ultra-luxury standards prior to arrival. MINIMUM REQUIREMENTS × Matric Certificate. × 2 – 4 years’ experience in a hotel reservations or front-office role within a luxury 4- or 5-star hospitality environment. × Solid working experience of Protel PMS. × Exceptional written and verbal English skills, refined telephone presence, and a calm, consultative demeanor. × Meticulous accuracy with rates, tariffs, room categories, and bespoke guest preferences. × Process excellence and service delivery. × Sustainable quality and attention to detail. KEY RESPONSIBILITIES Guest Communication & Inquiries : Respond promptly and professionally to luxury leisure, corporate, and VIP requests via phone, email, and digital channels. Sales & Revenue Maximization : Pitch room upgrades, suites, spa packages, dining, and special experiences to drive high-yield revenue. Booking & Database Accuracy : Accurately capture guest profiles, preferences, rates, and special requests into Property Management Systems (e.g., Opera Cloud, Portfolio). Payment & Invoicing : Send secure payment links, process deposits, handle credit card authorizations, and reconcile billing or credit queries. Cross-Departmental Coordination : Liaise closely with Front Office, Concierge, Sales, Revenue Management, and Housekeeping to hand over VIP profiles and custom itineraries. Special Arrangements & Itineraries : Coordinate airport transfers, dining reservations, local tours, and personalized welcome amenities. Problem Resolution : Handle guest complaints, modify or cancel bookings per policy, and de-escalate sensitive guest issues with empathy
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link