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Revenue & Reservations Supervisor - 5* Ultra Deluxe Hotel In Franschhoek
HotelJobs Thursday, 22 October 2026Job Summary
This magnificent 5-star internationally rated hotel offers a selection of uniquely decorated rooms, suites and private villas, each with their signature design and award-winning finishes. ProStaffSelect are in search of a Revenue and Reservations Supervisor to oversee, manage and lead the day-to-day operations of the reservations department while driving the property’s market positioning and profitability. This dual-focused role involves analyzing market data to implement dynamic pricing strategies, maintaining rate parity across channels, and leading a high-performing reservations team to deliver excellent customer service and high booking conversion rates. REQUIREMENTS × A diploma or degree in Hospitality Management, Tourism, Business, or Revenue Management. × At least 3 to 5 years’ experience in hospitality reservations and revenue management, with at least 2 years in a supervisory or management capacity. × Exceptional proficiency in hotel PMS and distribution tools (such as Opera, Protel), plus very strong Excel and analytical capabilities. × Strong leadership, communication, attention to detail, and a deep understanding of yield management principles. RESPONSIBILITIES Revenue Management & Pricing: × Develop and implement dynamic pricing strategies, Best Available Rate (BAR) levels, and length-of-stay controls. × Monitor competitor pricing (comp-sets), market demand, and booking pace to adjust rates proactively. × Prepare daily, weekly, and monthly forecasting, pickup, and financial reports for executive review. Reservations Operations: × Supervise, train, and schedule the reservations team to maintain high service quality benchmarks and fast response times. × Oversee individual, group, and corporate bookings, block allocations, waitlists, and cancellations. × Ensure rate integrity and accurate data entry across Property Management Systems (PMS), Central Reservation Systems (CRS), and Online Travel Agencies (OTAs) Departmental Collaboration: × Work closely with Sales and Marketing to convert group leads and structure promotional packages. × Coordinate with Front Office and Housekeeping regarding VIP arrivals, special requests, and group rooming lists
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