Job Summary
Hire Resolve's client is seeking a systematic and proactive candidate with good administrative skills towork in their ISP/IT environment. The candidate will field incoming sales requests by chats, email and
telephones calls. The position is office bound and based in Epping, Cape Town.
Key Responsibilities:
- Handle inbound customer communications via chat, calls, and emails.
- Advise clients on internet connectivity solutions and actively convert leads into customers.
- Manage customer order fulfillment with FNOs (Fiber Network Operators) for installations and issue resolution.
- Schedule and assign necessary equipment for customer installations.
- Follow up on sales leads and submitted quotes.
- Liaise and schedule work between technical teams and customers.
- Capture and process inbound stock.
Minimum Requirements:
- Qualifications: Matric Certificate
- Experience:
- Basic to mid-level proficiency in Excel.
- 1-2 years of experience in a Sales position (advantageous).
- Understanding of Internet and Internet Service Provider terminology (advantageous).
- Personality & Skills:
- Customer-focused attitude.
- Well-spoken with a vibrant telephonic persona.
- Meticulous and methodical approach to work.
- Good organizational skills and the ability to multitask.
- Good written and verbal communication skills.
- Self-driven and capable of working independently.
- Ability to handle stress and manage customers calmly.
- Ability to think both practically and creatively.
Benefits:
- Competitive salary based on experience.
You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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