ENVIRONMENT:

MONITOR, maintain, and support the network, compute infrastructure, and critical systems as the next NOC Engineer/Systems Admin wanted by a provider of cutting-edge Digital Solutions. The role ensures high availability, optimal performance, and rapid resolution of incidents to minimise business disruption. Applicants must possess a Degree/Diploma in IT/Computer Science or related field with 5-7 years’ experience in a NOC, IT operations, or network support role including proficiency with Jira, TCP/IP, DNS, DHCP, Zabbix, SolarWinds, Nagios, PRTG, Site24x7, Active Director, Windows Server (2016, 2019, 2022), Microsoft 365, Intune, Azure & Linux.

DUTIES:

• Monitor network devices, servers, applications, and compute infrastructure using tools such as Site24x7, Zabbix, and SolarWinds.
• Respond to alerts, troubleshoot issues, and escalate as per SLA and escalation procedures.
• Document all incidents, service requests, and troubleshooting steps in Jira Service Desk.
• Perform routine maintenance checks to ensure system health, security compliance, and performance.
• Conduct root cause analysis and implement corrective and preventative actions.
• Manage operating system and third-party application patching across data centers and client devices.
• Ensure backup jobs run successfully and adhere to company policies.
• Install, configure, and maintain network and system components including routers, switches, firewalls, and related software.
• Manage ticket queues with timely updates and resolutions.
• Collaborate with Tier 2, Tier 3, and external teams to resolve complex issues.
• Support Change Management activities such as maintenance, upgrades, and improvements.
• Monitor for vulnerabilities, suspicious activity, and overall network health.
• Provide phone, email, and ticket-based support to employees within SLA targets.
• Participate in an on-call rotation for after-hours incident response.

REQUIREMENTS:

Qualifications –

• Degree or Diploma in Information Technology, Computer Science, or a related field.

Experience/Skills –

• 5 -7 Years’ experience in a NOC, IT operations, or network support role.
• Experience with Jira Service Desk or similar tools.
• Strong understanding of networking protocols, including TCP/IP, DNS, DHCP.
• Knowledge of IP subnetting and addressing.
• Experience with monitoring tools such as Zabbix, SolarWinds, Nagios, PRTG, and Site24x7.
• Experience with Active Directory administration.
• Understanding of firewalls, VPNs, and routing fundamentals.
• Knowledge of Windows Server (2016, 2019, 2022).
• Linux experience.
• Microsoft 365 and Intune administration experience.
• Azure administration skills.
• Virtualisation experience with VMware and/or Hyper-V.
• Experience with backup solutions such as Veeam or Commvault.
• Shift work may be required.
• Participation in an on-call rotation for after-hours support.
• Willing to work EST time zone.

ATTRIBUTES:

• Strong troubleshooting and analytical skills.
• Ability to work under pressure and manage critical incidents.
• Strong communication, documentation, and time management skills.
• Customer service focused mindset.