Showroom Sales Consultant – Cape Town CBD

Customer Engagement & Sales

• Greet and welcome all customers entering the showroom with professionalism and warmth.
• Understand customer needs and assist in selecting suitable textile products.
• Provide detailed information on product features, specifications, and pricing (cut, roll, trade, and public).
• Conduct product demonstrations to highlight features and benefits.
• Emphasise unique selling points and tailor solutions to customer requirements.
• Address customer inquiries, concerns, and complaints promptly and courteously.
• Offer equal assistance to all customers, regardless of their assigned sales representative.
• Communicate effectively with the sales staff when assisting their clients in the showroom.

Sales and Promotion

• Actively promote and upsell products to maximize sales opportunities.
• Provide accurate information on product availability and delivery timelines.
• Close sales, prepare and have the necessary documents processed, efficiently.
• Meet or exceed individual sales targets within set timeframes.
• Utilize social media platforms effectively to promote products and generate leads.

Customer Relationship Management

• Ensure high levels of customer satisfaction through excellent service.
• Maintain detailed records and foster long-term customer relationships through regular follow-up.

Product Knowledge and Development

• Develop in-dept knowledge of all showroom products.
• Stay updated on product features, specifications, and industry trends.
• Attend product launches and relevant industry events, including sales conferences.
• Participate in ongoing training to enhance product knowledge and sales techniques.
• Regularly update showroom samples, ensuring discontinued items are removed.

Operational Assistance

• Support sales team by providing information and samples when they are unavailable.
• Manage the cutting service, reorder depleted stock, and maintain an organised cutting room
• Assist in managing appro samples as well as the appro list.
• Ensure showroom supplies and groceries are replenished as needed.

Showroom Maintenance and Security

• Maintain a clean, organised, and visually appealing showroom.
• Keep workstations tidy and secure.
• Update showroom displays regularly.
• Ensure general showroom security, including cyber security protocols and workstation access control.

Reporting and Compliance

• Submit weekly and monthly sales activity reports.
• Complete daily sales and foot traffic reports.
• Adhere to all company policies and procedures.
• Liaise with IT support to resolve technical issues promptly.

Personal Standards

• Maintain high standards of personal hygiene and professional appearance in line with company expectations.

Requirements:

• Matric
• Proven experience in retail or showroom sales, preferably in the textile or interior design industry.
• Industry related qualifications.
• Ability to work independently and as part of a team.
• Proficiency in using social media for business promotion.
• Attention to detail and strong organizational skills.
• MS Office, Excel – Intermediate
• Customer-centric mindset with a proactive approach to problem-solving.
• MUST HAVE OWN RELIABLE TRANSPORT