Director of Revenue & Reservations

Luxury Safari & Hospitality Group | Tanzania & Regional Operations

Location: Cape Town South Africa | Arusha Tanzania (with regional leadership oversight)
Employment Type: Permanent | Executive Leadership Position

Lead Commercial Excellence Across Luxury Safari Operations

An exceptional opportunity exists for an experienced and commercially astute hospitality leader to join a prestigious luxury safari and travel operation in East Africa.

We are seeking a Director of Revenue & Reservations to lead and integrate reservations, revenue management, yield optimisation, and destination management booking functions across a portfolio of premium safari lodges, camps, and experiential travel products.

This is a strategic and operational leadership role responsible for delivering commercial performance, reservation excellence, systems optimisation, operational coordination, and an exceptional end-to-end guest booking experience.

The successful individual will lead multi-location teams and serve as a key executive partner in aligning commercial strategy, guest experience, operational execution, and long-term business growth.

The Opportunity

This role sits at the intersection of:

? Revenue Optimisation
? Reservations Excellence
? Commercial Strategy
? Guest Journey Management
? Systems Transformation
? Leadership Across Multiple Teams & Locations

You will oversee integrated functions spanning reservations, yield management, DMC bookings, safari logistics, reporting, and operational delivery.

Key Responsibilities

Revenue & Yield Leadership

• Drive revenue growth strategies across multiple luxury camps, lodges and safari products.
• Lead pricing optimisation, occupancy planning, inventory control and demand forecasting.
• Monitor booking pace, seasonality and competitor positioning.
• Maximise commercial performance across ADR, RevPAR, occupancy and profitability targets.
• Manage allocation controls, availability strategies and booking optimisation.

Reservations & Commercial Operations

• Lead end-to-end reservations operations and guest booking management.
• Ensure exceptional standards across enquiries, confirmations, amendments and guest communication.
• Build scalable reservation processes and operational SOPs.
• Maintain service consistency and booking accuracy across all channels.

Safari Operations & DMC Coordination

• Oversee logistics bookings including transfers, flights, accommodation movements and itinerary execution.
• Ensure seamless handover between commercial and operational teams.
• Strengthen alignment between reservations and field operations.

Systems, Technology & Process Innovation

• Champion modernisation across reservation platforms, PMS environments, CRM tools and reporting systems.
• Drive automation, workflow optimisation and operational efficiency initiatives.
• Improve data integrity, dashboard reporting and decision-making visibility.
• Identify opportunities to introduce practical AI-enabled improvements.

Leadership & Team Development

• Lead and develop multi-functional teams across multiple locations.
• Build a culture of accountability, collaboration and continuous improvement.
• Coach managers and support succession planning initiatives.
• Foster strong relationships across Sales, Finance, Operations and Guest Experience teams.

Executive Reporting & Strategic Insights

• Deliver executive reporting on:
  • Revenue performance
  • Occupancy trends
  • Forecasting accuracy
  • Conversion metrics
  • Productivity and operational efficiency
• Translate insights into actionable business recommendations.

Candidate Profile

We are looking for a commercially driven leader who combines strategic capability with operational depth.

Minimum Requirements

Qualifications

• Degree or Diploma in Hospitality Management, Tourism, Commerce, Business Management or related field.

Experience

• Minimum 10 years’ experience within:
  • Luxury hospitality
  • Safari operations
  • High-end travel environments
  • Destination management operations
• Minimum 5 years in a senior leadership capacity.

Technical Capability

• Strong revenue and yield management expertise.
• Advanced reservations and booking systems experience.
• Commercial and financial acumen.
• Data-driven decision-making capability.
• Strong operational planning and systems leadership.

Leadership Attributes

The ideal candidate will:

• Lead with humility and confidence.
• Be highly collaborative and emotionally intelligent.
• Thrive in complex, multi-stakeholder environments.
• Balance strategic thinking with hands-on execution.
• Remain calm under pressure and solutions focused.
• Build trust across diverse teams and cultures.

Success in This Role

Success will be measured through:

? Revenue growth and commercial performance
? Reservation excellence and booking accuracy
? Improved operational efficiency
? Technology and reporting advancement
? Team engagement and retention
? Enhanced guest journey execution

Interested?

If you are a commercially driven hospitality leader ready to shape the future of luxury safari operations and lead high-performing teams across revenue, reservations and guest delivery functions, we would love to hear from you.

Apply now with your detailed CV and executive profile to:

Attention: Butch Mollett | Email: gordon@zjr.co.za