Keep customer (member) accounts running smoothly by ensuring every payment finds its home, reconciling accounts with precision, strengthening financial controls, and leading a high-performing customer allocations team.

• Oversee the work of the Consultants: Member Accounts and Member Accounts Clerk - daily allocation and reconciliation of funds.
  
• Perform reconciliations of merchant settlement accounts to bank statements and GL daily.
  
• Perform reconciliations of all member receipts monthly.
  
• Reconciling of member rewards.
  
• Monthly reporting of member balances.
  

Member Accounts and Queries

• Address and resolve any discrepancies or issues related to member balances.
  
• Assist in solving queries on member accounts, including refunds.
  
• Upload monthly rewards on member accounts and creating banking files.
  
• Administrate the member rewards system, ensuring rewards are accurately and timeously calculated, payouts are concluded as agreed and reporting requirements adhered to.
  

Financial Controls and Reporting

• Design and implement internal controls to ensure accuracy of members balances.
  
• Review and improve financial controls including inputs as subject matter expert on projects.
  
• Ensure responsibilities are executed in line with defined standards.
  
• Report trends on the member accounts to provide soundful information on the performance of the members for stakeholders’ decisions.
  

Relationship Management and Process Improvement

• Payment Gateway relationship management / FNB relationship management.
  
• Continuously seek opportunities to improve processes and controls to enhance the accuracy and efficiency of member account management.
  
• Collaborate with internal stakeholders to ensure cohesive and integrated financial operations.
  

Internal Controls & Accuracy

• Maintain financial records and ensure the financial transactions are completely and accurately recorded in the accounts.
  
• Reconcile sub ledgers to the general ledger.
  
• Complete all balance sheet account reconciliations.
  
• Process adjusting journal entries.
  
• Maintain fixed asset registers.
  
• Generate monthly trial balance for management reporting.
  
• Perform ad-hoc analysis and additional accounting assignments as directed by the Financial Controller.
  
• Oversee general administration as required.
  
• Prepare monthly ad hoc project reports, including project expenditures, resource utilizations, and milestone progressions.
  

Banking and Reporting

• Prepare monthly bank account reconciliations.
  
• Manage banking relationships and oversee administration and query resolution.
  
• Submission of all returns and applications.
  
• Prepare month end reporting packs and variance analysis.
  

Requirements

Qualifications

• Relevant BCom Degree with Accounting
  

Experience

• 5 years’ experience in an accounting role.
  
• 2 - 3 years’ experience managing a team would be advantageous.
  
• Experience in cash and debtors’ management.
  
• Experience in dealing with customer queries.
  

Knowledge

• Accounting Knowledge
  
• Accounting systems
  
• Microsoft suite with advanced MS Excel skills
  
• Reconciling of numerical data