Business Analyst | Johannesburg | Permanent

Shape the way products are built and experienced by real users. Join a collaborative product team where your insights directly influence delivery and innovation.

This role sits at the heart of product development, translating business needs into clear, actionable requirements that guide design and engineering teams. You will play a key role across the full product lifecycle, from discovery and research through to delivery, testing, and continuous improvement. Working closely with cross-functional stakeholders, you will ensure that every feature delivers measurable value and aligns with strategic goals.

You will contribute to building user-centric solutions by analysing data, engaging stakeholders, and identifying opportunities to improve both product performance and operational efficiency. This is a hands-on role suited to someone who thrives in a fast-paced, tech-driven environment and enjoys solving complex problems with clarity and structure.

Our client is a forward-thinking, technology-driven organisation operating within a dynamic and evolving digital landscape. They are focused on delivering high-impact, customer-centric products and offer a collaborative environment where innovation and continuous improvement are prioritised.

What You’ll Do

• Gather and document business and user requirements, including user stories and acceptance criteria

• Conduct gap analyses and feasibility assessments to support solution design

• Support product discovery through research, user feedback, and market analysis

• Analyse data and customer insights to identify trends, pain points, and opportunities

• Create process flows, wireframes, and journey maps to visualise solutions

• Facilitate workshops, sprint planning sessions, and backlog grooming

• Act as a key liaison between business, product, and technical teams

• Support testing, validation, and post-launch performance monitoring

What You Bring

• Bachelor’s degree in Business, Information Systems, or a related field

• 5+ years’ experience in business analysis, product operations, or product support

• Experience within fintech, SaaS, or technology-driven environments

• Strong understanding of Agile and Scrum methodologies

• Proficiency in tools such as Jira and Confluence

• Experience with data analysis tools including Excel, SQL, or Google Analytics

• Familiarity with UX principles and wireframing tools such as Figma or Balsamiq

• Strong analytical thinking with the ability to translate complexity into clear requirements

What Success Looks Like

• Clear, structured requirements that enable efficient product delivery

• Strong alignment between business goals, user needs, and technical execution

• Improved product performance driven by data-led insights

• Streamlined processes that enhance user experience and team efficiency

• Effective collaboration across all stakeholders throughout the product lifecycle