Job Summary
Capture and process all delivery and collection waybills accurately within the courier management system.
Verify supporting documentation, customer information, account allocations, and delivery details before processing.
Ensure parcel information, invoice values, routing, and tracking stickers are completed accurately and in accordance with company procedures.
Maintain accurate records of deliveries, collections, customer signatures, photographs, and supporting documentation for audit purposes.
Perform quality checks, validate captured data, and escalate any discrepancies or system issues to management promptly.
Ensure compliance with company Standard Operating Procedures (SOPs) while supporting the efficient daily operation of in-house logistics and dispatch processes.
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