Finance & Insurance Manager

Location: Greater Cape Town, Western Cape

Sector: Automotive Retail | Motor Dealership

Employment Type: Permanent | Full-time

Reporting To: Regional F&I Manager

Role Overview

3L Consulting is recruiting an experienced and fully accredited Finance & Insurance (F&I) Manager for a leading automotive retail organisation with an established dealership network.

The successful candidate will manage the finance and insurance process associated with vehicle sales, structure suitable finance solutions, promote approved insurance and value-added products, and ensure that every transaction complies with legislative, regulatory, OEM and dealership requirements.

This opportunity is suited to a customer-focused and target-driven F&I professional with proven dealership experience, strong relationships with finance houses and a sound understanding of the South African automotive finance environment.

Key Responsibilities

• Facilitate and submit vehicle finance applications to approved banks and financial institutions

• Assess customer requirements and present suitable finance and insurance solutions

• Explain finance agreements, interest rates, costs, products and contractual obligations clearly to customers

• Promote and sell approved insurance and value-added products, including:

  • Extended warranties

  • Service and maintenance plans

  • Tyre and rim insurance

  • Scratch and dent cover

  • Credit life insurance

  • Asset protection products

  • Tracking and telematics products

• Maximise finance, insurance and value-added product penetration while maintaining ethical sales practices

• Achieve agreed F&I revenue, profitability and performance targets

• Prepare and process all finance and insurance documentation accurately and timeously

• Verify customer information and supporting documentation

• Obtain the necessary customer signatures and ensure that all agreements are fully understood

• Monitor each transaction from finance application and approval through to funding and vehicle delivery

• Liaise with banks and finance houses to support efficient approvals and deal funding

• Ensure vehicle registration and licensing documentation is completed correctly

• Maintain accurate, complete and audit-ready deal and compliance files

• Build and maintain effective relationships with customers, finance houses, insurance providers, OEM representatives and dealership teams

• Work closely with the Dealer Principal, Sales Managers and Sales Executives to support vehicle sales and customer satisfaction

Compliance and Governance

The successful candidate will be responsible for ensuring compliance with all applicable legislation, regulatory standards and internal requirements, including:

• Financial Advisory and Intermediary Services Act (FAIS)

• National Credit Act (NCA)

• Financial Intelligence Centre Act (FICA)

• Protection of Personal Information Act (POPIA)

• Consumer Protection Act (CPA)

• Treating Customers Fairly (TCF) principles

• FSCA requirements

• OEM standards and dealership policies

Minimum Requirements

• Grade 12 / Matric

• Relevant Regulatory Examination completed

• NCA accreditation

• Retail Insurance or Short-Term Insurance qualification with a minimum of 120 credits

• Accredited by an authorised Financial Services Provider

• Previous Section 13 mandate to perform applicable NCA functions

• Required Continuous Professional Development points completed within the stipulated timeframes

• Minimum of three years’ experience in a similar F&I role

• Previous experience as an F&I Specialist or F&I Manager within a motor dealership environment

• Proven track record of achieving finance, insurance and value-added product targets

• Experience working with major South African banks and finance houses

• Sound knowledge of dealership finance processes, OEM standards and Dealer Management Systems

• Valid South African driver’s licence

• A Credit Management Diploma would be advantageous.

Key Skills and Competencies

• Vehicle finance and insurance knowledge

• Sales, negotiation and closing ability

• Customer service and relationship management

• Commercial awareness and target orientation

• Financial analysis and deal structuring

• Strong administrative and document-management capability

• Excellent verbal and written communication

• Accuracy and attention to detail

• Time management and problem-solving

• Ability to work effectively under pressure

• High levels of integrity, accountability and professionalism

• Sound judgement and ethical decision-making

Key Performance Areas

Performance will include, but will not necessarily be limited to:

• Finance and insurance penetration

• Value-added product penetration

• F&I gross profit and profitability per transaction

• Achievement of agreed sales and revenue targets

• Bank approval ratios

• Deal funding turnaround times

• Accuracy and completeness of documentation

• Compliance and audit outcomes

• Customer satisfaction

• Achievement of OEM F&I performance standards

Remuneration and Benefits

• Basic salary of R15,000 to R20,000 per month, depending on experience and proven performance

• Commission

• Company vehicle

• Monthly fuel allowance

• Subsidised medical aid

• Retirement fund contributions