Job Summary
Our client is looking to employ a friendly, energetic and driven Senior Inbound Consultant to complement their vibrant office environment and to handle international tour operator enquiries at their Cape Town office.
The candidate should be confident, self-motivated and goal driven. If you are detail-orientated and accurate this might be the role for you. The position falls within the USA & Australasia Division.
Key Performance areas:
- Having a passion for the travel industry.
- A Minimum of 5 years inbound tour consulting experience required.
- Experience with working with overseas tour operators.
- In depth product and destination knowledge of Southern Africa.
- All-rounder, with experience in FIT and ad hoc group quoting.
- Experience with designing itineraries for ADHOC tailormade enquiries.
- Experience with creating & quoting packages for agent websites.
- Attention to detail.
- Specialist advice on destination to agents.
- Apply strong sales techniques to convert potential business.
- Quoting of itineraries and related services.
- Handling of an after-hours phone on a rotational basis.
- Ability to work on Microsoft Word.
- Ability to professionally, communicate via e-mail as well as telephonically.
- Figures orientated.
- A creative edge.
- A good comprehension of protocol involved with senior management of corporate customers.
- A team player – thus someone who can receive directive from colleagues when need to achieve a mutual goal.
- Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price.
- Strong negotiating skills with both suppliers and clients.
- Take ownership ensuring all elements are taken care of in a professional and organized manner.
- Must be able to multitask between current & new quotes.
In addition, the employee should be able to:
- Extend excellent customer service.
- Be honest, creative, positive, and fair.
- Fit in with our company culture.
- Conduct themselves professionally and graciously over the phone and email.
- A can-do attitude with the ability to be proactive and enthused about their work.