At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

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Job Summary:  

To provide administrative support to the relevant business unit(s), including sales tracking, scheduling trade visits, managing expenditure and collating feedback. 

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Key Responsibilities and Deliverables: 

● Queue Management 

● Effective administration and reporting on hosting activity 

● Liaise with consumers and influence sales 

● Order Processing 

● Sales Documentation, Record Keeping, Reporting & Analysis 

● Customer Support & Communication 

● Coordination with Internal Teams 

● Inventory and Stock Management 

● Data Entry & CRM Management 

● Client Relationship Management 

Effective Self-Management

● Follow through to ensure that personal quality and productivity standards are consistently and  accurately maintained

● Demonstrate consistent application of internal procedures 

● Plan and prioritise, demonstrating abilities to manage competing demands 

● Demonstrate abilities to anticipate and manage change 

● Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and  respond to organizational needs 

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Key Competencies:  

Organisational commitment  

Teamwork & collaboration  

Relationship building  

Agility  

Performance & results driven  

Continuous growth & improvement  

Resilience & stress management  

Service excellence  

Analysis & problem solving  

Planning & prioritisation  

Quality & detail excellence  

Communication

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Minimum Qualifications: 

National Matric Certificate (Grade 12/NQF level 4) 

Relevant Regulatory (RE) qualification or in progress Diploma/Degree in Business Administration 

Experience: 

6-12 months secretarial/administrative experience

6-12 month CRM experience 

Knowledge, Skills & Abilities: 

Basic Financial Acumen

Communication skills (verbal & written)  

Financial management skills  

Planning & organising skills  

Time management  

Attention to details  

Computer literacy - MS office suite  

Sales objective achievement skills

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