1 Other Sales/Marketing jobs in Durban on Job Mail

1. Develop and maintain the sales team

? Leading a team within the Outbound and telemarketing call centre to meet business requirements
? To guide and support team members

2. Operational management

? Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
? Driving operational and technological efficiencies within the team
? Managing the daily running of the team
? Monitor team members performance against target on a day to day basis, and implement changes where
appropriate
? Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,
team productivity, data conversions, Talk time interactions captured, etc.
? Handling difficult customer complaints or enquiries
? Drive quality control and ensure corrective action are taken where required
? Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
? Forecasting capacity against plan on a weekly/monthly basis
? Ensure adherence to the operational policies and procedures
? Participating in the recruitment and selection of staff
? Monitor performance on regular basis and provide constructive feedback
? Pro-actively encourage high performance at all times
? Ensure all staff issues are dealt with appropriately and within a timely fashion
? Ensure all daily, weekly and monthly workloads are completed
? Motivating, developing and retaining staff
? Identifying staff training needs and planning of training sessions
? Adhering to all HR policies and procedures
? Monitor performance on regular basis and provide constructive feedback
? Pro-actively encourage high performance at all times

3. People Management

? Ensure all staff issues are dealt with appropriately and within a timely fashion
? Ensure all daily, weekly and monthly workloads are completed
? Motivating, developing and retaining staff
? Identifying staff training needs and planning of training sessions
? Adhering to all HR policies and procedures

4. Health and Safety Compliance.

? Conform and adhere to Safety, Health and environmental legislative requirements.
? Report any health and safety concerns/incidents in the workplace to the manager / health and safety
representative.
? Assist the company to establish and maintain a fully compliant healthy and safe work environment.
? Attend the Safety, Health and Environmental workshops as required by management.