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Job Summary
Duties:MICE & Group Travel Design:
Design and deliver bespoke group, incentive, and MICE itineraries, tailored to client objectives, budgets, and guest profiles.
Translate client briefs into creative, well-structured programs that showcase camps, experiences, and conservation initiatives.
Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.
Service Excellence & Stakeholder Management:
Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
Communicate clearly and proactively, managing expectations across multiple touchpoints.
Build and maintain strong, trust-based relationships with key agents and MICE partners.
Operational & Logistical Coordination:
Manage complex group logistics including rooming lists, movements, activities, and special requirements.
Collaborate closely with Operations Specialists to ensure flawless on-the-ground execution.
Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.
Commercial & Performance Focus:
Quote accurately and timeously, ensuring pricing integrity and commercial viability.
Monitor margins and performance metrics, contributing to overall departmental targets.
Support Sales and Reservations leadership with insights into group trends and opportunities.
Product & Systems Expertise:
Maintain in-depth knowledge of camps, regions, and experiences across Southern and East Africa.
Confidently position the brand within the MICE and incentives space.
Leverage systems such as WETU, Smartbox, Tourplan, and Microsoft Office to streamline workflows and enhance service delivery.
Requirements:
Matric
Tertiary qualification in Travel & Tourism, Hospitality, or a related field
At least 6–10 years’ experience in a senior Groups, Incentives, or MICE travel design / reservation’s role.
Proven experience managing group logistics, complex itineraries, and high-value clients.
Strong working knowledge of Tourplan and Microsoft Office.
Exceptional attention to detail and organisational skills.
Strong verbal and written communication skills (English essential; European languages advantageous).
Confident in consultative selling, personalisation, and upselling within a luxury context.
Ability to manage pressure, deadlines, and multiple group files simultaneously.
Creative, proactive, and solutions oriented.
Service-driven with a strong client-centric mindset.
Passionate about wildlife, conservation, and sustainable tourism.
Craven Cottage CC
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