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Job Summary
Duties:Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
Stay current on camps and experiences across Southern & East Africa, and confidently position offerings.
Use industry systems (WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.
Requirements:
Matric
Tertiary qualification in Travel & Tourism or Hospitality.
At least 4–5 years in a senior travel design or reservation’s role; proven experience in itinerary planning, customer service, and sales
Familiarity with TourPlan and Microsoft Office.
Exceptional attention to detail
Strong communication (English required, European languages advantageous)
Organisational skills, and ability to upsell and personalise travel experiences.
Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.
Craven Cottage CC
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