Elevate your career by joining a well-established manufacturing organization committed to operational excellence and customer satisfaction. This is an excellent opportunity for a motivated individual with a keen eye for detail and a passion for supporting sales operations.
Duties:
- Serve as the primary liaison between the sales team, customers, and supply chain to ensure timely and accurate order fulfillment.
- Receive, process, and distribute customer orders efficiently.
- Handle customer queries and manage incoming calls from suppliers and customers.
- Identify back orders or stock shortages, communicate effectively with clients and the sales team.
- Follow up on order and delivery inquiries, and process urgent quotations as needed.
- Manage FOL (Free on Loan) orders, ensuring relevant agreements are completed.
- Update the sales team on logistics and customer requirements, providing timely feedback on order statuses.
- Record and resolve complaints, maintaining high standards of customer service.
- Maintain a comprehensive delivery note register for manual orders.
- Oversee administrative tasks related to orders, ensuring proper documentation and system integrity.
- Assist with stocktakes and manage the administration of Service Technician’s schedules.
Requirements:
- Grade 12 or equivalent qualification.
- Proficiency in SYSPRO and strong organizational skills.
- Ability to multitask and manage data accurately.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
Familiarity with the following is advantageous:
- Manufacturing industry practices.
Benefits:
- Provident Fund Contribution.
If you are ready to contribute to a dynamic team and thrive in a role that offers growth and stability, apply now to take your career to the next level.