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Job Summary
A tranquil luxury safari lodge is looking for an ASSISTANT MANAGER to join their team. This prestigious lodge offers an immersive bush experience where exceptional hospitality, operational excellence, and genuine guest connection are at the heart of everything they do. They are looking for a confident, hands-on hospitality professional who thrives in a fast-paced lodge environment, leads by example, and is passionate about creating memorable guest experiences while supporting the smooth day-to-day running of the property. Candidate Responsibilities: Support the Resident Manager in overseeing all day-to-day lodge operations. Ensure exceptional guest experiences, operational efficiency, and departmental coordination. Lead operational standards through daily inspections and departmental engagement. Act as Relief Manager in the absence of the Resident Manager. Welcome and host guests, ensuring a personalized and memorable stay. Handle guest requests, complaints, and special arrangements professionally and efficiently. Maintain luxury hospitality standards aligned with the company brand. Engage with guests during meals, activities, check-ins, and departures. Oversee Front Office, Housekeeping, Maintenance, Food & Beverage, Kitchen, Spa, Retail, and Guest Activities. Conduct regular lodge walkabouts and inspections. Ensure compliance with SOPs, policies, procedures, and operational controls. Assist with occupancy management, reservations, and guest logistics. Lead; motivate, and support departmental teams. Assist with staff training, coaching, and performance management. Promote teamwork, professionalism, and a positive workplace culture. Core Criteria Minimum of 3 years of experience Assistant General Manager , with at least 3 years in a leadership role in Rooms Division Department. Proven track record of successfully managing large hotel/lodge operations and delivering exceptional guest experiences. Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals. Excellent communication, interpersonal, and problem-solving skills. Sound knowledge of hotel financials, revenue management, and budgeting. Proficient in industry-specific software and systems namely Opera Cloud Package Offer: Live-in accommodation Meals while on duty Uniforms Provident Fund Optional Medical Aid contribution
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