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Job Summary
A luxury safari lodge situated in the Waterberg region is seeking an experienced GENERAL MANAGEMENT COUPLE to oversee the full operational management of their property. The lodge is based within a Big 5 reserve and this is a hands-on role, ideally suited to a dynamic couple capable of managing a high-performing, small team while maintaining exceptional 5-star standards in an intimate bushveld setting. This opportunity is best suited to a couple who are looking for long-term stability within a single property and who bring a high level of maturity, strong leadership, and a collaborative approach to lodge management. Candidate responsibilities: Provide overall leadership and direction across all lodge operations, ensuring service excellence and operational efficiency Take full responsibility for the day-to-day running of the lodge, maintaining exceptional guest experiences at all times Manage; mentor, and develop a small, multi-skilled team, while actively participating in daily operations where required Oversee financial management including budgeting, forecasting, procurement, stock control, and cost management Maintain and implement standard operating procedures to ensure consistency across all departments Ensure compliance with health, safety, and environmental regulations Coordinate closely with head office, ensuring accurate reporting and effective administrative processes Handle multiple operational functions including guest relations, staff management, and administrative duties Oversee maintenance and general upkeep of the lodge and its facilities If applicable, one partner may assist with guiding activities to enhance the overall guest experience Core Criteria: Proven experience as a senior management couple within a 5-star lodge or hospitality environment Strong operational knowledge across all lodge departments within a small-team structure Hands-on management style with the ability to work across multiple departments High level of maturity, resilience, and ability to operate independently without extensive on-site support Strong financial acumen and administrative capability Excellent leadership, communication, and interpersonal skills A stable career history demonstrating commitment to previous roles Ideally; one partner holds a guiding qualification with relevant field experience A genuine passion for hospitality, conservation, and the African bushveld Other Considerations: This is a live-in position A dedicated General Manager residence is currently under construction; temporary accommodation will be provided at a nearby lodge or within the property during this period Children may be accommodated depending on age; however, the lodge is located approximately one hour from the main gate, making daily school transport impractical No pets are permitted
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