Job Summary
We are seeking a dynamic and highly adaptable Operational Lodge Manager to support and lead lodge operations during periods of strategic transition, extended leave, or executive absence.
This role ensures uninterrupted operational excellence, exceptional guest experiences, and strong team leadership. The successful candidate will integrate seamlessly into the lodge environment while maintaining high service standards, operational stability, and consistent performance.
To provide hands-on leadership and operational oversight in the absence of a Lodge Manager or Assistant Lodge Manager, ensuring:
- Exceptional guest experiences
- Consistent luxury service standards
- Strong team performance and morale
- Financial and operational accountability
- Smooth day-to-day lodge functionality
Guest Experience & Service Excellence
Oversee and enhance the full guest journey from arrival to departure
Actively host guests and manage special requests, VIP guests, and complaints professionally
Ensure service standards reflect a luxury hospitality environment
Monitor and improve guest feedback and online reputation
Operational Management
Oversee daily lodge operations across departments (Front of House, Food & Beverage, Housekeeping, Maintenance)
Maintain seamless coordination between departments
Ensure adherence to operational procedures, policies, and service standards
Manage stock control, procurement, and cost efficiencies
People Leadership
Lead, mentor, and motivate departmental managers and teams
Provide performance guidance and manage staff discipline where required
Support recruitment, training, and staff development
Foster a positive, accountable, high-performance culture
Financial Oversight
Monitor budgets, cost controls, and revenue targets
Ensure accurate reporting and stock management
Assist in achieving financial performance objectives
Compliance & Standards
Ensure compliance with health and safety regulations
Maintain lodge presentation, maintenance standards, and overall aesthetics
Uphold company policies and governance requirements
Requirements
- Matric Certificate
- Diploma or certificate in Hospitality Management or related field
- Experience - 3–5 years’ experience in lodge or luxury hospitality management
- Proven leadership ability within a luxury or 5-star hospitality environment
Strong operational and financial understanding
Excellent communication and interpersonal skills
High emotional intelligence and adaptability
Ability to integrate quickly into an established team environment
Computer literacy (Microsoft Office and hospitality systems such as PANStrat or similar)
Comfortable working with modern hospitality technology systems
Additional
Multiple languages advantageous
Valid driver’s license
Personal Attributes
Confident yet diplomatic leadership style
Calm under pressure
Solutions-driven mindset
Strong attention to detail
Professional presence with a guest-focused approach
Discreet and trustworthy
Benefits
A competitive remuneration package will be offered, aligned with the seniority and scope of the role. Details regarding salary structure, accommodation, meals, and additional benefits will be discussed during the interview process.Error!
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