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Job Summary
FOOD & BEVERAGE DIRECTOR, LUXURY FIVE STAR HOTEL, CAPE TOWN Job Purpose · Provide the highest level of hospitality in all the F&B outlets. Achieve total guest satisfaction and organisational profitability through effective utilization of all resources. Continuously delight the guest by offering trend setting and innovative products and services. Major Areas of Responsibility · Planning, Forecasting and Budgeting the revenues and cost for the department. · Staffing and scheduling of the associates and allocation of duties to ensure the maximisation of associate productivity and minimise payroll costs. · Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Surveys to draw an action plan. · Develop systems and procedures that achieve higher cost efficiency and guest satisfaction. · Recruitment and Performance Appraisal & Management of associates in the department. · Develop &implement the annual plan using the Tata Business Excellence Model framework, linking the department’s objectives to the unit’s overall strategy. · Manage and lead associates to ensure maximum productivity. · Oversee outlet managers and supervisors with the day to day running of their departments. · Oversee the daily activities of all the F&B outlets including banquets. · Work with the outlet chefs in the area of cuisine, menu planning & design for the various outlets / banquets. · Ensure through regular monitoring of GSTS and feedback, prompt, efficient and accurate service is provided to all guests. · Conduct regular meetings with the outlet managers and supervisors and constantly monitor guest concerns, compliments and suggestions. · Organise food festivals and develop guest loyalty and retention programmes. · Compile and review the monthly profit and loss statement for various outlets and assist the outlet managers in implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action. · Ensure that all the operational standards set for all the equipment& processes are followed. · Maximise F&B profitability by implementing the cost containment strategies for all the outlets. · Prepare the promotion and marketing / PR plans for various outlets and execute the same. · Conduct refresher-training programmes for the associates and guide the new members of the department. · Maintain regular contacts with corporate and individual customers, and build strong relationships with them. · Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F&B. · Develop departmental trainers in association with the training department & oversee all the training activities within the department. · Ensure that the department procures the best quality raw material and cost effective equipment. · Ensure that TPAM requirements are adhered to and that all associates are trained and aware of TPAM regulations. · Revise manager’s duty list to ensure that all areas of reporting and reconciling is covered. · Perform audits, ensuring that LQA and Richey Standards are consistently followed and maintain positive audit results. · Ensure that KRA’s are updated and completed whilst identifying new KRA’s and allocating them to the different associates. · Address any grievance and counselling issues among the department associates. · Ensures that you work in a safe manner that does not harm or injure self or others. · To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out. · Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening. · Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained. · Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function. · Ensures effective implementation of the Tata Code of Conduct at all times. · Efficient implementation of all work related instructions given by the superiors / management Qualifications and Experience · Graduates from reputed hotel management schools (desirable) · Graduates with experience in hotels or hospitality sector · 1 to 2 years in similar position (desirable) Directly Reports · To the General Manager Key Customers · Immediate team, managers and associates from support departments, internal and external guests. Key Success Metrics · Guest Satisfaction, Performance against budgets, Cost Saving Language Proficiency · Should be fluent in English. Additional language advantageous Knowledge & Skills · Graduates from reputed hotel management schools · Experience in luxury hotels · Knowledge of other hotel services · Knowledge about Food and Beverage services including cuisines, menus, accompaniments, wines, beers, spirits, cocktails, tobacco, teas, coffees, other non-alcoholic beverages and their the overall dining experience. · Rules of F&B service and service etiquette · F&B service skills and other operational skills · Professional guest interaction
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