Guest Liaison / Night Relief | 5-Star Luxury Boutique Hotel | Cape Town

Kendrick Recruitment is searching for a sophisticated and guest-focused Guest Liaison / Night Relief for one of Cape Town's most iconic and celebrated 5-star luxury boutique hotels, situated in the prestigious Bantry Bay neighbourhood.

This is a role where first and final impressions are everything. You will be the face of the property across early, late and overnight shifts, delivering a seamlessly personal guest experience with precision, discretion and genuine warmth.

Please note: Candidates already based in Cape Town will be given strong preference. This is a live-out, shift-based position including night shifts.

Minimum Requirements

• Minimum 3 years' relevant experience in a 5-star or equivalent luxury hospitality environment – essential
  
• Formal Hospitality qualification preferred
  
• Proficient in Opera, POS, MS Word, Excel and Outlook – essential
  
• Excellent written and verbal English communication skills
  
• Strong administrative background with a meticulous eye for detail
  
• Knowledge of Cape Town's cultural, dining and leisure offerings advantageous
  
• Well-presented, sophisticated and naturally hospitable
  
• Flexible and willing to work rotating shifts including nights and weekends
  
• Stable work history with contactable references
  

Key Responsibilities

• Deliver an intuitive, personalised guest experience from check-in to departure
  
• Handle guest reservations, billing, profiles and correspondence with accuracy and discretion
  
• Prepare guest lists, itineraries, daily reports and shift handovers
  
• Manage and maintain all administrative systems (Opera, POS, MS Office)
  
• Support concierge services and assist guests with bespoke recommendations and bookings
  
• Oversee overnight operations, ensuring the property is secure and guest-ready each morning
  
• Liaise with all departments to ensure smooth daily operations and uphold house standards
  

Shift Structure

• Early: 06:30 to 15:30
  
• Late: 14:00 to 23:00
  
• Night: 22:00 to 07:00
  

Package

• Gross Salary: R16,800 per month
  
• Medical Aid: Discovery Health – 50% employer contribution (Key Care plan, main member)
  
• Pension: Momentum – 6% contribution from both employer and employee
  
• Gratuity: Paid monthly in arrears per split calculation
  
• Transport available for operational line staff within designated pickup areas
  
• Live-out position
  

Should you feel you are the right fit for this role, please apply with your updated CV, contactable references and a recent head and shoulders photo as soon as possible.

Please note that if you do not hear from us within 7 working days, kindly consider your application unsuccessful.