Are you ready to make a profound impact on the guest experience at a premier wildlife reserve? Our client, an established leader in luxury tourism and hospitality within South Africa's breathtaking wilderness, is seeking a dedicated Senior Duty Manager to oversee operations at their exclusive lodge. This is your chance to lead a passionate team in delivering world-class service in a stunning setting.

What You'll Do:

• Lead the guest experience from arrival to departure, including coordinating special arrangements such as honeymoons and anniversaries.
• Ensure privacy and excellence across suites, private decks, plunge pools, salas, and bathrooms.
• Manage service recovery by resolving sensitive complaints and confirming timely follow-up actions.
• Set operational priorities, conduct duty briefings, and ensure effective handovers and accountability among departments.
• Coach team members, reinforce service standards, and address performance issues professionally.
• Oversee readiness of all guest areas, prioritise maintenance, and escalate urgent defects.
• Lead restaurant and private dining services, coordinating meal timings and dietary requirements.
• Maintain oversight of stock, monitor service quality, and manage wastage.
• Oversee stock ordering, conduct stocktakes, investigate variances, and enforce purchasing controls.
• Monitor departmental expenditure, support payroll administration, and prepare weekly operational reports.
• Act as the senior operational point of contact in the Resident Manager's absence, making decisions within delegated authority.
• Coordinate guest movements, game-drive departures, and ensure lodge safety and emergency procedures are in place.

Requirements:

• Minimum of 5 years’ experience in a senior hospitality management role.
• Experience in a luxury safari lodge is advantageous.
• Strong administrative and reporting skills, including proficiency in Opera.
• Excellent leadership, communication, and stock control skills.
• Ability to work effectively in a high-pressure environment.

Familiarity with the following:

• Luxury hospitality standards
• Wildlife lodge operations
• Emergency procedures and safety protocols

What We'll Give You:

• Salary: R14,000 - R16,000 per month (Cost to Company)
• Opportunity to work in a renowned wildlife reserve.
• A dynamic, collaborative work environment focused on excellence.
• The chance to lead a passionate team dedicated to guest satisfaction.

If you are committed to delivering extraordinary guest experiences and possess the leadership skills to excel in a luxury safari lodge, we invite you to take the next step in your career. Join a company where your expertise makes a difference in one of South Africa’s most iconic settings.