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Operations Manager – Luxury Safari Lodge | Sabi Sands Kendrick Recruitment is seeking a highly experienced and dynamic Operations Manager to join a luxury safari lodge in the iconic Sabi Sands. This role is a key leadership position, responsible for overseeing all operational departments, ensuring exceptional guest experiences, and supporting the General Manager in delivering excellence across the lodge. Package: Salary: Negotiable depending on experience Live-in position Key Responsibilities: Operational Leadership & Departmental Oversight Support the General Manager in all aspects of operations and assume full responsibility in their absence Oversee guest-facing departments including Food & Beverage, Housekeeping, Guides, Maintenance, and Reservations Ensure consistent high standards of service, safety, and guest satisfaction Monitor daily operations and proactively resolve issues Support Heads of Department in achieving operational, financial, and service objectives Financial Management & Performance Collaborate with the Financial Controller to manage budgets, monitor performance, and implement cost-control measures Oversee inventory management, procurement, and revenue generation activities Ensure accurate financial reporting and compliance with company policies Drive initiatives to maximise profitability while maintaining quality and guest experience Human Resources & Staff Development Coordinate recruitment, onboarding, and training in partnership with HR Foster a positive, inclusive, and high-performance culture Champion staff welfare, engagement, and retention Oversee compliance with labour laws, disciplinary actions, and HR policies Guest Experience & Service Excellence Act as a key point of contact for guest feedback and special requests Collaborate to enhance guest offerings, amenities, and activities Provide hands-on leadership to guest services teams to maintain the highest luxury standards Strategic Planning & Reporting Contribute to lodge strategic planning and execution Provide operational performance reports to senior management Implement and monitor Standard Operating Procedures (SOPs) across departments Collaboration & Stakeholder Engagement Work closely with the General Manager, Lodge Manager, Financial Controller, HR, and support teams Facilitate effective interdepartmental communication Represent the lodge in meetings, audits, and external engagements as required Skills & Experience: Minimum 5 years’ experience in hospitality operations management, preferably in luxury lodges or hotels Proven leadership and team development skills Strong financial acumen, including budgeting, reporting, and inventory control Excellent organisational, problem-solving, and decision-making abilities Outstanding communication and interpersonal skills Commitment to delivering world-class guest experiences Relevant tertiary qualification in Hospitality Management or related field preferred Knowledge of compliance, health & safety, and labour regulations in hospitality What We Offer: The opportunity to lead operations in one of Africa’s premier safari destinations A passionate and supportive team environment focused on excellence and conservation Competitive remuneration and benefits Opportunities for professional growth, training, and career advancement The chance to make a meaningful impact on guest experiences and sustainable tourism This is an exceptional opportunity for a skilled and driven operations professional to take a leading role in a luxury safari lodge environment.
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