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A luxury safari lodge is seeking a dynamic and experienced MANAGEMENT COUPLE to join their team. This opportunity is based in the Madikwe Game Reserve and is ideally suited to a couple who thrive in a remote bush environment and are passionate about delivering exceptional guest experiences while maintaining high operational standards. The successful couple will take full responsibility for the day-to-day management of the lodge, ensuring seamless operations across all departments, strong team leadership, and an engaging, personalised guest experience. Candidate Responsibilities: Oversee daily lodge operations, ensuring smooth and efficient service delivery Maintain 5-star standards across all departments, including housekeeping, F&B, guiding, and maintenance Ensure exceptional guest experiences through active hosting and guest engagement Manage guest feedback, resolve concerns, and ensure high levels of satisfaction Welcome and interact with guests throughout their stay Create a warm, engaging, and entertaining environment Deliver personalised and memorable safari experiences Lead; manage, and motivate staff, ensuring a positive and productive team culture Oversee staff scheduling and time management Provide basic HR support, including staff development and discipline where required Ensure strong administrative control and reporting Manage stock control, procurement, and general lodge logistics Maintain accurate records and ensure operational compliance Oversee general lodge and vehicle maintenance Conduct guiding activities in line with qualifications Ensure all guiding standards and safety protocols are upheld Core Criteria: Minimum 5 years’ experience within a 5-star lodge or hospitality environment Proven experience working as a management couple or in senior lodge roles Strong leadership and team management skills Excellent guest relations and hosting ability Ability to work independently and take initiative Creative; solution-driven, and able to think on their feet Strong organisational and time management skills Fluent in English (spoken and written) Valid driver’s licences and own transport essential Individual Requirements: Role 1 (Guide / Maintenance Focus): FGASA Level 1 (Level 2 preferred) with up-to-date qualifications Trails Guide qualification advantageous First Aid Level 1 Strong maintenance and vehicle maintenance skills Confident and engaging host Basic HR knowledge Role 2 (Admin / Operations Focus): Strong hosting and guest relations skills Solid all-rounder knowledge of lodge operations PAN knowledge essential Good computer literacy (MS Office) Strong administrative and organisational skills Basic HR knowledge Package: Salary: Market related Accommodation provided Food allowance Work cycle: 6 weeks on / 2 weeks off 21 days annual leave Uniform provided Provident Fund (after 3 months) 13th cheque (dependent on company performance) This is a live-in position. Regrettably; no children can be accommodated due to housing limitations No dogs permitted; other pets may be considered
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