A laboratory and operations-focused environment is looking for an experienced Information Technology Manager to oversee IT infrastructure, LIMS administration, systems integration, user support, and IT team management across a fast-paced operational environment. This role requires someone technically strong, hands-on, and comfortable with an on-call / 24-7 support environment when required.

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management