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NOW HIRING: Lodge Manager | Luxury Safari Lodge | Botswana About the Opportunity Kendrick Recruitment is seeking an experienced and highly professional Lodge Manager for a luxury safari lodge operation based in Botswana. This is a senior leadership role ideal for a hospitality professional with extensive experience managing high-end safari lodges, delivering exceptional guest experiences, and leading multi-department teams in a five-star environment. The successful candidate will be responsible for the day-to-day operations of the lodge, ensuring that all aspects of the guest experience meet and exceed luxury standards while supporting staff development and operational excellence. Key Responsibilities • Oversee the daily operations of the lodge, ensuring smooth functioning across all departments • Enhance and innovate guest experiences while maintaining the lodge's unique character and brand standards • Build and maintain strong relationships with new and repeat guests • Ensure all lodge tasks and action lists are completed within budget • Support Heads of Department to achieve and exceed guest satisfaction scores • Identify training needs across all departments, implement training plans, and evaluate staff performance • Promote a culture of guest care and personalised guest interaction throughout the lodge • Manage guest delight activities in coordination with management, butlers, guides, housekeepers, and other staff • Assist with monthly planning, including staffing, training, and guest requirements Key Requirements • Minimum 5 years' experience managing a five-star lodge or similar high-end hospitality operation • Previous experience in the service industry with a strong focus on guest interaction and team management • Qualification in Hospitality or Business Management • Excellent command of the English language • Outgoing, warm, and professional personality, confident around affluent guests • Well-presented, honest, diligent, and self-motivated • Ability to work under pressure and meet deadlines • Strong leadership, organisational, and problem-solving skills Package • Salary: Negotiable, depending on experience • Live-in accommodation provided Please note that only candidates who meet the minimum requirements will be contacted. Should you not receive a response within seven working days, please consider your application unsuccessful.
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