Job Summary
A multinational manufacturer who makes specialty coatings, sealants, and building materials for homes, industries, and construction, is seeking a ServiceNow Lead / Architect who will ensure the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform.Responsibilities:
Oversee Discovery, Service Mapping, reconciliation, and integrations (e.g., SCCM, Intune, SolarWinds) to ensure precise CI population.
Maintain CMDB health by monitoring data quality, resolving discrepancies, and managing data certification to fix root-cause gaps.
Champion hardware and software lifecycle management (ITAM).
Lead, mentor, and perform talent development for a team of asset technicians.
Partner with ITSM, ITOM, and engineering teams to align CMDB data with IT processes and change management impacts.
Facilitate governance forums and technical workshops to improve CMDB adoption and maturity.
Design dashboards and reports tracking CMDB compliance, health metrics, and operational impact.
Stay aligned with new ServiceNow releases and implement best practices to drive automation and efficiency.
Minimum Requirements:
Experience: 12+ years managing ServiceNow CMDB, ITAM, and infrastructure architecture in large-scale environments.
Technical Expertise: Hands-on experience with Discovery, Service Mapping, CSDM, and cross-platform monitoring/management integrations.
Education: Bachelor’s degree in Computer Science, IT, or a related field.
Certifications:
ServiceNow Certified Implementation Specialist (CMDB or Discovery)
ITIL v4 Foundations
Soft Skills: Demonstrated cross-functional leadership, strong troubleshooting, analytical decision-making, and executive-level communication skills.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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