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A Stunning Safari Lodge in Botswana is looking for a GENERAL MANAGER This role is based in Botswana, overseeing the operations of a luxury five‑star lodge in a remote setting. It requires a seasoned hospitality professional with strong leadership, financial acumen, and a passion for sustainability, conservation, and community development. The position combines operational excellence with guest experience innovation, ensuring world‑class service standards while fostering meaningful relationships with staff, guests, and local communities. Core Criteria: Proven experience in the service industry, managing both guests and staff. Minimum of 5 years’ experience running a five‑star lodge or property as Lodge Manager or General Manager. Relevant qualification in Hospitality or Business Management. Excellent command of the English language. Outgoing; warm, and friendly personality. Confident and comfortable engaging with affluent clientele. Well‑presented; honest, diligent, and self‑motivated. Ability to work under pressure and meet deadlines. Energetic; proactive, and committed to delivering world‑class guest experiences. Strong leadership, communication, and interpersonal skills. Compassionate; respectable, and aware of industry trends. Solid computer literacy and financial acumen. Candidate Requirements: Build strong relationships with staff, guests, governmental departments, the community, and industry partners (agents and lodges). Drive corporate social responsibility initiatives, including community development projects. Ensure business efficiencies through cost control, use of local produce, and maintaining product quality. Oversee HR structures, ensuring adherence to policies and procedures. Develop and refine guest experiences across all touchpoints: lodge, food, and game activities. Regularly assess functionality and efficiency of operational equipment, vehicles, generators, and buildings. Advance sustainability by analyzing business impact and implementing improvements. Manage budget forecasting and financial planning in line with changing business environments. Provide training and development to staff to meet service standards. Take overall responsibility for effective lodge management and operations. Host agents, media representatives, and VIP groups.
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