Customer Support & IT Support Desk Coordinator – CPT (Onsite)
DataFin Recruitment Friday, 13 March 2026 1Job Summary
ENVIRONMENT:
A growing technology services company based in Paarden Eiland is looking for a Customer Support & IT Support Desk Coordinator to join their small, collaborative team of approximately 12–15 staff members. This role is ideal for someone with strong customer service skills who enjoys working in a fast-paced support environment, managing incoming client requests and coordinating technical support activities. You will play a key role in ensuring clients receive efficient and professional support while assisting with ticket management and technician scheduling.
DUTIES:
- Answer and manage incoming client calls professionally.
- Log and manage support tickets through Zendesk.
- Coordinate and schedule technician callouts and manage technician diaries.
- Ensure tickets are updated and resolved within service timelines.
- Maintain accurate client information within the CRM system.
- Provide professional support to high-profile clients.
- Act as the central coordination point between clients and technical teams.
- Assist with general support desk administration and communication.
REQUIREMENTS:
- Previous experience in a customer support, helpdesk, or service coordination role.
- Experience working with ticketing systems such as Zendesk.
- CRM experience is essential.
- Strong client-facing communication and customer service skills.
- Ability to handle high volumes of calls and support requests.
- Highly organised with strong attention to detail.
- Professional and confident when dealing with high-profile clients.
- Ability to work well within a small team environment.
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