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Job Summary
The primary purpose of this role is to lead; support, and maintain operational excellence across Woolworths Cafés and Coffee Carts within the assigned region (15 stores). The role focuses on ensuring exceptional in-cup quality ; developing and coaching café teams, managing people and operational standards, and ensuring compliance with hygiene protocols, disciplinary processes, scheduling, and payroll. The Beverage Regional Manager ensures all stores consistently deliver the Woolworths and TriBeCa coffee experience at the highest standard. Important Notice: While this job description captures the core elements of the role, duties may be adjusted or added as the business and operational environment develops. Skill and Qualification Requirements Completed Matric certificate . A Hospitality; Training, Operations, or related qualification is advantageous. 2–5 years’ experience in coffee, food & beverage, hospitality, or retail operations. Proven experience in multi-store management ; including staff training, coaching, and team leadership. Strong customer service experience within a retail or café environment. Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint). Experience working within retail operating hours and fast-paced operational environments. Core Skill Requirements Strong coffee knowledge and expertise in in-cup quality management . Experience with coffee equipment ; machine calibration, and beverage system workflows. Strong verbal and written communication skills. Ability to train; coach, mentor, and uplift baristas and café teams. Excellent administration and organisational abilities, including scheduling and payroll oversight. Ability to troubleshoot operational challenges on-site. Knowledge of hygiene standards ; food safety protocols, and disciplinary processes. Special Requirements Police clearance – no criminal record. Valid driver’s license and own reliable transport (role requires regional travel). Ability to work retail hours ; including early mornings, evenings, and occasional weekends or public holidays. Key Personal Attributes Excellent communicator Professional; confident, and well-presented Detail-oriented; structured, and organised Strong decision-making and problem-solving abilities Passion for the coffee and café industry Flexible and adaptable to short-notice operational requirements Compensation Base Salary R18;000 (negotiable depending on experience and qualifications) Benefits & Allowances Fuel reimbursement Cellphone & data allowance Provident fund contribution Annual performance bonus (linked to beverage quality, operational compliance, and store-level performance) Additional Resources Company laptop and necessary operational tools Paid leave aligned with retail sector standards (annual, sick, family responsibility) Ongoing training and development opportunities Job Duties and Responsibilities (Operations Focus) Job Duty Key Performance Measurable Maintain strong working relationships with store teams and managers, following a structured support schedule across 15 stores. All scheduled store visits completed; effective collaboration established. Conduct operational and quality assurance visits, ensuring consistent in-cup quality, correct machine calibration, and compliance with beverage standards. All stores meet or exceed beverage quality standards; audit reports completed. Deliver on-site training and coaching for baristas and café teams, including onboarding of new staff. Training delivered consistently; progress documented and communicated. Manage people operations, ensuring hygiene protocols, food safety standards, and disciplinary procedures are upheld. Regional compliance maintained; issues resolved promptly and fairly. Oversee staff schedules and payroll across the region. Accurate; timely payroll and efficient scheduling achieved. Support teams with beverage system operations, workflow optimisation, and equipment usage. Improved operational efficiency and consistent beverage output across stores. Assist with new store openings, equipment setup, and prepare sites for readiness. Stores open on schedule with full operational functionality. Provide first-line troubleshooting for coffee equipment; escalate technical issues where necessary. Rapid resolution of minor equipment issues; effective communication with technical support. Compile and submit operational reports, training logs, and quality assessments. Reporting delivered accurately and on time. Participate in market, product, and operational research as required. Insightful feedback shared with senior leadership. Attend brand events, launches, and training sessions where required. Professional representation at all events. Work occasional weekends or public holidays for operational needs. Flexibility demonstrated when required.
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