Job Summary
Assistant Management Couple – Luxury Hotel & Spa – Port St. Johns, Eastern Cape
Kendrick Recruitment is seeking a strong Assistant Management Couple to join a well-established, family-focused coastal property on the Wild Coast on a 12-month fixed-term contract. This hands-on, service-driven couple will support the General Managers in the day-to-day running of the hotel, ensuring exceptional guest experiences and smooth operational management throughout the contract period.
Live-in position
Key Responsibilities:
• Support and inspire department teams to maintain high service standards
• Assist in implementing and maintaining efficient operational procedures
• Champion a guest-centric culture across all areas of the property
• Manage guest feedback and resolve concerns professionally
• Ensure compliance with financial protocols, labour legislation, and administrative requirements
• Work closely with the General Managers to ensure smooth seasonal operations
• Foster a collaborative and inclusive work environment
• Build strong relationships with local suppliers, fishermen, and artisans
Requirements:
• A complementary couple with strong experience across F&B management, Front Office/Reservations, and Housekeeping
• Minimum 5 years’ senior hotel or resort management experience
• Strong operational and guest-focused mindset
• Excellent team leadership and communication skills
• Solid financial and labour legislation knowledge
• Strong administrative and organisational ability
• Hotel school qualification advantageous
• South African citizenship or valid work permits
• Contactable references from previous employers
• Comfortable living and working in a remote coastal location
• Availability to commit to a 12-month contract period
• Flexibility with working hours, including evenings, weekends, and public holidays
• Hands-on involvement in the day-to-day running of a busy resort environment
• Ability to engage respectfully with a close-knit rural community and participate in relevant community initiatives
• Professional, adaptable, and positive ambassadors for the property both on and off-site
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