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Job Title: Somm/Restaurant Supervisor Location KwaZulu Natal, Zululand District, Pongola Job Type Permanent; Full-Time Primary Industry Travel; Leisure, Tourism and Hospitality Secondary Industry Travel; Leisure, Tourism and Hospitality Job Description The Somm/Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring the highest standards of service, food and beverage quality, and customer satisfaction. This role requires a hands-on approach in managing the front of house team, supporting the sommelier function, and maintaining excellent guest relations within a fast-paced hospitality environment. Key Duties and Responsibilities Supervise and coordinate the activities of front of house staff to ensure efficient service delivery and adherence to company standards. Assist in the management and presentation of the wine list, offering expert advice and recommendations to guests to enhance their dining experience. Manage reservations, guest enquiries, and special requests, ensuring personalised and professional customer service at all times. Support the sommelier function by monitoring stock levels, conducting wine tastings, and training staff on wine knowledge and service techniques. Ensure compliance with health, safety, hygiene, and licencing regulations within the restaurant area. Contribute to the development and implementation of service standards and operational procedures. Handle guest feedback professionally, resolving any complaints promptly and effectively. Maintain accurate records of stock, sales, and staff attendance. Support management in budgeting, cost control, and reporting activities. Lead and motivate the team to create a welcoming and efficient working environment. Required Qualifications Qualification in Hospitality Management, Food and Beverage Service, or a related field is desirable. Formal sommelier certification or equivalent wine education is advantageous. Education Minimum of a National Senior Certificate or equivalent qualification. Further education in hospitality or wine studies is preferred. Experience At least three years of experience working in a supervisory or senior role within a restaurant or hospitality environment. Proven experience in wine service and knowledge of a broad range of wines and beverage offerings. Experience in customer service and team leadership is essential. Knowledge and Skills Comprehensive knowledge of food and beverage service standards and practises. Strong understanding of wine varietals, regions, and wine pairing principles. Excellent interpersonal and communication skills, with the ability to engage with guests and motivate staff effectively. Good organisational and time management abilities. Ability to remain calm under pressure and handle challenging situations diplomatically. Proficient in using reservation and point of sale systems. Attention to detail and commitment to high standards of cleanliness and presentation. Preferred Qualifications WSET Level 2 or higher certification in wines and spirits. First aid and fire safety training. Experience working in tourism or leisure hospitality settings. Working Conditions The role is full-time and may require working evenings, weekends, and public holidays to meet operational needs. Work is predominantly on the premises, involving standing for extended periods and occasional lifting of supplies or equipment. The environment is fast-paced and customer-facing, requiring a professional appearance and approach at all times. Compliance with health and safety policies is mandatory. Apply Below
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