The Receptionist serves as the central point of contact for guests and plays a key role in delivering a warm, professional, and seamless guest experience within a luxury safari lodge environment. This position ensures accurate information flow, efficient Front of House operations, and consistent service excellence while maintaining the lodge’s standards and values.

Key Responsibilities

Guest Experience & Service

• Deliver exceptional guest service through professional, attentive, and personalised interactions.
  
• Welcome guests warmly and ensure a smooth and efficient arrival experience.
  
• Manage guest departures accurately and professionally, ensuring a positive final impression.
  
• Build and maintain positive guest relationships throughout their stay.
  
• Assist guests with enquiries relating to accommodation, dining, activities, and lodge services.
  
• Conduct guest courtesy calls to ensure satisfaction and proactively resolve concerns where possible.
  

Front Office Operations

• Work collaboratively within the Front of House team to ensure smooth daily operations.
  
• Maintain clear and effective communication with all departments regarding guest requests and operational requirements.
  
• Prepare, maintain, and update daily operational sheets with accurate accommodation, food & beverage, and guest information.
  
• Retrieve and verify reservation and guest information from the property management system to ensure operational accuracy.
  
• Monitor and respond promptly to reception emails, enquiries, and guest requests.
  
• Review reservations daily and escalate discrepancies, special requests, or operational concerns to management where required.
  
• Complete all Front of House checklists accurately and within required timeframes.
  

Administration & Compliance

• Obtain and record essential guest information prior to arrival, including dietary requirements, room preferences, special occasions, and travel details.
  
• Ensure guest confidentiality is maintained at all times.
  
• Adhere to lodge policies, procedures, safety standards, and data protection requirements.
  
• Maintain high standards of professionalism, grooming, and presentation at all times.
  

Core Competencies

• Strong verbal and written communication skills
  
• Excellent customer service and guest relations ability
  
• Strong organisational skills and attention to detail
  
• Ability to multitask and work under pressure
  
• Professionalism, reliability, and discretion
  
• Strong problem-solving and guest recovery skills
  
• Ability to work effectively within a team environment
  
• Cultural awareness and sensitivity
  

Working Environment

• Luxury safari lodge environment
  
• Remote and team-oriented working environment
  
• Shift-based role including weekends and public holidays
  
• Outdoor exposure and interaction within a wildlife environment
  
• Adherence to lodge safety procedures is essential
  

Requirements

MUST SPEAK FRENCH

Previous experience in hospitality, reception, or guest relations preferred

Experience in a luxury lodge or hotel environment advantageous

Computer literacy and experience using reservation or property management systems preferred

Ability to work shifts, weekends, and public holidays

Benefits

Salary R12,000.00 a month

Live in with meals, single accommodation

Medical aid contribution and pension fund

Shared tips