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Job Summary
GENERAL MANAGER – APARTMENT HOTEL Executive Apartment Hotel Group Midrand; Gauteng Executive Apartment Hotel Group is seeking an exceptional, hands-on, results-driven General Manager to lead the day-to-day operations of our luxury apartment hotel. This is a position requiring an experienced hospitality professional with a proven track record in hotel management, operational excellence, revenue growth, guest satisfaction, and team leadership. We are looking for an individual who leads by example, is highly operational, and is passionate about delivering five-star guest experiences while ensuring every department performs at the highest standard. Key Responsibilities The successful candidate will assume full responsibility for the overall operation and performance of the property, including but not limited to: Hotel Operations Oversee the complete daily operation of the hotel. Ensure all departments operate efficiently and professionally. Maintain five-star service standards throughout the property. Implement and continuously improve operational systems and procedures. Ensure compliance with company policies, SOPs, health and safety regulations, and legal requirements. Report directly to the Managing Director. Front Office & Reservations Manage all Front Desk operations. Ensure exceptional guest arrival and departure experiences. Oversee reservations, OTA management, PMS operations and guest communications. Monitor response times to guest enquiries. Ensure accurate guest registration, identification verification and security procedures. Resolve guest complaints professionally and efficiently. Housekeeping Oversee the housekeeping department. Maintain exceptional cleanliness and presentation standards. Conduct daily room inspections. Manage linen, stock control and inventory. Ensure rooms are guest-ready at all times. Implement quality control procedures. Maintenance & Facilities Manage preventative maintenance programmes. Coordinate contractors and service providers. Ensure all guest rooms, public areas and facilities remain in excellent condition. Monitor building maintenance schedules and compliance. Guest Experience Drive exceptional guest satisfaction. Monitor guest reviews across all online platforms. Respond professionally to reviews and guest feedback. Implement initiatives that improve guest experience and ratings. Develop guest loyalty programmes and repeat business strategies. Revenue & Commercial Performance Maximise occupancy and revenue. Manage hotel pricing strategies and rate management. Analyse occupancy, ADR, RevPAR and business performance. Develop corporate business and increase direct bookings. Monitor competitor activity and market trends. Identify opportunities to increase profitability. Financial Management Prepare and manage departmental budgets. Control operating expenses. Monitor procurement and purchasing. Authorise expenditure within company policy. Produce operational and financial reports. Identify cost-saving initiatives without compromising quality. Staff Management Conduct performance management and staff evaluations. Manage disciplinary procedures and employee relations. Build a positive, accountable and high-performing culture. Develop succession planning and staff training programmes. Sales & Business Development Increase occupancy through proactive sales initiatives. Build strategic partnerships. Identify new revenue opportunities. Assist with marketing initiatives and promotional campaigns. Compliance & Risk Management Ensure legal compliance with all hospitality regulations. Maintain health and safety standards. Ensure security procedures are implemented. Protect company assets. Conduct operational audits and risk assessments. Leadership Inspire; mentor and motivate staff. Lead from the front. Maintain high professional standards. Drive accountability throughout the business. Foster teamwork and a culture of excellence. Minimum Requirements Minimum 5–10 years' experience as a General Manager, Hotel Manager, Operations Manager or similar senior hospitality management role. Proven experience managing a hotel, apartment hotel, boutique hotel or luxury accommodation establishment. Strong understanding of Front Office, Reservations, Housekeeping, Maintenance, Revenue Management and Hotel Operations. Experience with hotel property management systems (PMS) and channel managers. Excellent leadership, organizational and communication skills. Strong financial and commercial acumen. Experience managing budgets and operational performance. Ability to work under pressure and solve problems effectively. Excellent guest service and people management skills. Valid driver's license. Ability to work flexible hours when operationally required. Preferred Qualifications Experience within luxury hospitality. Experience managing OTA platforms including Apply Below, Airbnb, Expedia and similar channels. Knowledge of revenue management principles. What We Are Looking For We are seeking an energetic leader who: Takes ownership of the business. Leads by example. Is operationally hands-on. Has exceptional attention to detail. Is passionate about service excellence. Drives continuous improvement. Holds staff accountable while developing and mentoring them. Is committed to achieving exceptional guest satisfaction and strong financial performance. Remuneration R 30 000 pm to R 50 000 pm. Competitive salary package will be offered based on qualifications, experience and proven track record. How to Apply Interested candidates should submit: Comprehensive CV Recent professional photograph Copies of qualifications Contactable references A brief motivation outlining why you are the ideal candidate for this role Only candidates meeting the minimum requirements will be contacted for interviews.
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