Job Summary
A multinational manufacturing holding company that produces specialty coatings, sealants, and building materials for both industrial and consumer markets, is seeking a CMDB Manager who will be responsible for maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB) within the ServiceNow platform - Johannesburg, Cape Town or Durban-based.
Responsibilities:
Team Leadership: Lead, mentor, and coach a team of asset technicians, managing performance reviews and talent development.
CMDB Governance: Lead governance forums and technical workshops to drive CMDB adoption, maturity, and alignment with ITIL frameworks.
Stakeholder Collaboration: Partner with ITSM, ITOM, and ServiceNow platform teams to align CMDB data with broader service management and change management processes.
Health & Lifecycle Management: Monitor and maintain CMDB health metrics, resolve data discrepancies, and manage CI lifecycle processes.
Discovery & Integrations: Oversee discovery, reconciliation, and integration activities (including SCCM, Intune, SolarWinds, and other monitoring platforms) to ensure accurate CI population.
Service Mapping: Drive discovery and service mapping initiatives to align infrastructure with business services.
Audits & Compliance: Conduct regular audits, data certification activities, and gap analyses to identify and remediate data quality root causes.
Reporting: Design and maintain dashboards to track CMDB compliance, operational health, and impact.
Innovation: Stay current with ServiceNow releases and champion automation to enhance CMDB efficiency.
Minimum Requirements:
Experience: 7+ years of experience directly managing CMDB in ServiceNow within large, complex environments.
Technical Expertise: Strong working knowledge of ServiceNow modules (ITSM, ITOM, and ITAM), including hardware/software lifecycle management, Discovery, and Service Mapping.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Certifications:
ITIL v4 Foundations (required).
ServiceNow Certified Implementation Specialist (CIS) – CMDB or Discovery (required).
Deep understanding of the Common Service Data Model (CSDM) framework (highly desirable).
Integrations & Infrastructure: Hands-on integration experience with SCCM, Intune, SolarWinds, or similar monitoring tools; solid understanding of infrastructure architecture, project management, and roadmapping.
Soft Skills: Strong analytical and troubleshooting skills; proven ability to lead cross-functional teams and communicate effectively with stakeholders at all levels.
Benefits:
Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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