Job Overview

Our client is looking for an experienced and mature IT Manager/Supervisor to join their team in Amanzimtoti. The ideal candidate will be responsible for the optimal functioning, maintenance, support, and continuous improvement of all information systems directly impacting medical laboratory operations—primarily the Laboratory Information Management System (LIMS)—as well as all other company systems. This role ensures the accuracy, integrity, and security of patient data and laboratory results, facilitates seamless integration between laboratory instruments and IT systems, and ensures compliance with all relevant healthcare regulations and quality standards.

Minimum Requirements

• Education: Relevant IT Qualification (Diploma/Degree).

• Licenses & Logistics: Valid Driver’s License and the ability to commute to Amanzimtoti.

• Experience: Minimum of 3–5 years of experience working with Laboratory Information Management Systems (LIMS) in a medical laboratory setting. Previous experience in a Healthcare environment is advantageous.

• Technical Expertise: Hands-on experience with configuration, troubleshooting, and support of a major LIMS; experience with laboratory instrument interfacing and connectivity.

• Technical Skills: In-depth knowledge of LIMS functionalities and architecture; strong understanding of database concepts (e.g., SQL queries); proficiency in troubleshooting software and hardware systems; knowledge of network fundamentals as they relate to laboratory systems; familiarity with scripting or programming languages (e.g., Python, R) for data analysis or automation is a plus.

• Soft Skills: Excellent analytical and problem-solving skills with a keen eye for detail; strong communication skills (verbal and written) to interact effectively with laboratory staff, IT personnel, and vendors; exceptional organizational and project management abilities; ability to work independently and as part of a multidisciplinary team; strong commitment to quality, patient safety, and data privacy; patient and effective in providing end-user support and training.

Key Responsibilities

• LIMS and Company Systems and Hardware Administration & Support: Serve as the primary expert for the LIMS and other integrated laboratory and company software. Perform LIMS configuration, master data management (e.g., test codes, result parameters, reference ranges, user permissions), and system customization to meet evolving laboratory needs. Provide first- and second-tier technical support to laboratory staff, manage user accounts, roles, and security access, and set up/configure workstations, laptops, and peripherals.

• System Integration, Interfacing, Trouble Shooting and Support: Configure and maintain interfaces between the LIMS and laboratory instruments. Troubleshoot instrument connectivity and data transfer issues, and collaborate with instrument vendors and the internal IT team on new instrument integrations. Diagnose and resolve hardware/software issues and provide technical support in person, over the phone, or via remote access. Respond to support requests, document troubleshooting steps, and optimize functions within the organization.

• Data Management & Quality Assurance: Monitor data integrity within the LIMS, identify and resolve discrepancies. Assist in developing and implementing quality control (QC) procedures related to LIMS data, generate analytical reports, and ensure proper archiving and retention of laboratory data in accordance with regulatory requirements. Maintain an accurate inventory of IT assets, hardware, and software licenses with detailed maintenance logs.

• Training & Documentation: Develop and deliver training programs and materials for laboratory staff on LIMS functionalities and best practices. Create and maintain comprehensive documentation for LIMS configurations, workflows, and SOPs, and educate staff on IT best practices and security awareness.

• Project Management & Improvement: Participate in or lead projects related to LIMS upgrades, module implementations, or integration of new laboratory technologies. Collaborate with laboratory management to identify opportunities for process optimization and conduct system testing.

• Compliance & Security: Ensure all system configurations comply with regulatory standards, adhere to IT security policies to protect patient confidentiality, and participate in audits related to laboratory information systems.

• Team Management: Oversee and manage the IT team.

What Our Client Offers

• Opportunity to lead IT operations within a growing global medical diagnostics leader.

• Direct impact on healthcare quality, patient safety, and laboratory efficiency.

• A dynamic and professional working environment.

How to Apply

If you meet the requirements and have the relevant LIMS and healthcare IT management experience, please submit your updated CV.

Contact Hire Resolve for your next career-changing move. Our client is offering a highly competitive salary for this role based on experience.

Apply for this role today, contact @Shaina Terblanche-Lloyd at Hire Resolve or on LinkedIn

Telephone: 021 551 8638 ext. 119

Email: Careers@hireresolve.za.com

You can also visit the Hire Resolve website: hireresolve.us

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.