Administration: Manage and support Microsoft Dynamics AX 2012 environments, including AOS instances, Analysis Services, security roles, and user permissions.
Optimization: Design, implement, and optimize ERP processes to support evolving business requirements.
Database Management: Maintain SQL Server health, including log file management, backup verification, job monitoring, troubleshooting, and performance tuning.
EDI & Integration: Lead EDI onboarding projects, manage integrations, and maintain existing EDI functionality.
Environment Management: Manage the movement of code, configurations, and projects between AX development, testing, and production environments.
Consultant & Developer Liaison: Act as the primary point of contact for external consultants and developers, supporting ERP customizations and maintaining effective external relationships.
AX Infrastructure: Maintain and support server software and infrastructure associated with the AX 2012 environment.
Hybrid IT Support: Provide advanced support for server and network-related issues while assisting the Service Desk with end-user support when required.
ICT Documentation & Reviews: Maintain comprehensive documentation of ICT systems, configurations, processes, and access controls, and conduct regular system and access reviews.
User Training: Provide training and guidance to end-users on Microsoft Dynamics AX 2012 functionality and processes.
Business Continuity & Disaster Recovery: Support IT disaster recovery initiatives, validate backup effectiveness, and assist with business continuity planning and testing.
Global Alignment: Execute and manage IT projects and initiatives directed by Regional Headquarters (RHQ) and Global Headquarters (GHQ), working closely with the Network Administrator.
Change Management: Rigorously test, document, and validate system changes, initiate and maintain Functional Requirements Documents (FRDs), and monitor implementations through to completion.
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