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Manager Control Room Operations & Technology (Protection Services)
Hire Resolve Tuesday, 04 August 2026Job Summary
Our client is seeking an experienced Manager: Control Room Operations & Technology in Libanon, Westonaria, Gauteng to lead and transform its security command centre and technology environment. This senior leadership role is responsible for establishing the control room as the central command authority for all security monitoring, incident coordination, operational response, and security technology governance.
The successful candidate will combine extensive operational security experience with strong leadership and technology expertise to drive innovation, improve detection capabilities, enhance response effectiveness, and ensure world-class governance across security operations.
Responsibilities:
Responsibilities:
- Lead the control room as the central command authority for security monitoring and incident management.
- Provide operational command over tactical response teams and incident deployment.
- Develop and enforce control room operating procedures, escalation protocols and governance frameworks.
- Ensure all operational decisions comply with legal, ethical and organisational standards.
- Manage both internal and outsourced control room operations.
- Foster a culture of accountability, vigilance and proactive threat detection.
- Improve detection accuracy while reducing missed incidents.
- Oversee CCTV, alarm monitoring, access control and security screening technologies.
- Implement covert testing, detection audits and operational performance reviews.
- Measure detection effectiveness against business risks and threat models.
- Drive intelligence-led security operations and reduce reliance on reactive monitoring.
- Take ownership of security technology performance across all operational environments.
- Lead the Security Technology Design Authority.
- Approve, review and optimise all security technology deployments.
- Standardise technology architecture and eliminate ineffective legacy systems.
- Resolve technology-related operational failures.
- Optimise AI-driven detection and analytics platforms.
- Ensure integration between security technology, intelligence and investigations.
- Lead incident command and tactical response activation.
- Ensure rapid response following verified security incidents.
- Drive automation initiatives including:
- Drone technology
- Automated alarm-to-response workflows
- Predictive detection systems
- Transition operations towards intelligent automated security monitoring.
- Manage security technology vendors and OEM relationships.
- Benchmark suppliers against international best practice.
- Introduce innovative technologies and service providers where appropriate.
- Eliminate ineffective contractor dependencies.
- Implement controls to minimise operational and contractor risks
- Lead initiatives to reduce false and nuisance alarms.
- Improve system design and AI calibration.
- Enhance operator effectiveness through continuous optimisation.
- Improve overall technology reliability and operational performance.
- Develop governance standards for control room operations and security technology.
- Ensure compliance with:
- MHSA
- PSIRA
- POPIA
- Explosives Act
- Applicable ISO standards
- Maintain security technology risk registers.
- Lead audit and assurance programmes.
- Report material risks to executive leadership and board committees.
- Implement controls to detect insider threats and operational misconduct.
- Establish behavioural monitoring and independent audit programmes.
- Promote ethical standards across security operations.
- Embed integrity controls into operational processes and technology platforms.
- Bachelor's Degree or Advanced Diploma (NQF Level 7) in one of the following:
- Security Management
- Risk Management
- Engineering (Electrical, Electronic or Industrial)
- Information Technology
- Information Systems
- Equivalent qualification
- Minimum 10 years' experience in:
- Security operations
- Control room management
- Security technology
- Proven leadership of large-scale operational and technology transformation initiatives.
- Extensive experience with integrated security technologies and command centre operations.
- ASIS Certified Protection Professional (CPP)
- ASIS Physical Security Professional (PSP)
- PMP or PRINCE2
- ISO-related certifications
Our client is offering a highly competitive salary for this role based on experience.
Apply for this role today, contact Gaby Turner at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Hire Resolve
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About
Specialists in Civil, Structural, Mechanical Engineering, Information Technology, Mining, Manufacturing and Finance Careers! Hire Resolve is one of the larger and more agile South African recruitment companies that focus on placing professionals and skilled people in permanent employment and contract employment. We prefer and focus on working with top quality professionals and candidates in South Africa and Africa. Hire Resolve has successfully placed Engineering, Mining, IT, Manufacturing and Finance professionals with top firms across the Western Cape, Eastern Cape, KwaZulu Natal, Gauteng and in Africa. Hire Resolve has assisted candidates to find jobs at over 100 JSE listed companies of which many are global companies with offices and operations in South Africa and Africa. It is for this reason that we are well respected in the industries we operate in and in the recruitment industry.
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