Job Summary
The Spa Operations Manager is a senior, hands-on operational leader responsible for the end-to-end performance of multiple boutique spa and retail locations across Gauteng, with operational support to the Western Cape as required.
This role is highly operations-driven and suited to a qualified therapist with strong commercial and managerial acumen, capable of enforcing standards, driving consistency, managing systems, and leading teams within a luxury spa environment.
The successful candidate will ensure operational excellence, financial control, staff performance, retail growth, and a consistently elevated guest experience across all sites.
Gauteng (Weekly Travel Required)
· 1 Retail Store – Pretoria
· 2 Boutique 5-Star Spas – Johannesburg
Western Cape (Assistance as needed)
· 1 Retail Store – Cape Town
· 1 Boutique Spa – Cape Town
· Site visits are coordinated with the HR/Operations Manager
QUALIFICATIONS:
· Qualified Somatologist / Spa Therapist: CIDESCO, SAAHSP, ITEC or equivalent qualification mandatory
· Additional certifications in spa management, business management, or leadership are advantageous.
EXPERIENCE:
· Minimum 5 years’ experience in a luxury spa environment.
· At least 2 years in a supervisory or management role within a spa or hospitality setting.
· Strong experience in:
o ESP Spa Management System
o POS systems (Concept/ESP)
o Stock control, variance management
o Retail performance and staff sales training
o Handling guest escalations professionally
o Multi-site operations management
· Previous experience in a 5-star hotel spa or premium wellness brand is highly desirable.
Key Performance:
Guest Experience & Service Excellence
Operational Control & Front Desk Excellence
Retail Performance & Brand Presentation
Systems, ESP & Data Management
Stock Control & Inventory Governance
Leadership, People & HR Support
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link