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Job Summary
A luxury Boutique Hotel portfolio requires a Butler for one of their 5 Star properties. Kindly note that previous experience in a Butler or Concierge will be preferred. Main Responsibilities: Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address. Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service. Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail. Itinerary Planning: Assist with itinerary planning or booking of restaurants and activities. Personalised Service: Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest. Guest Preferences: Develop and maintain detailed records of guests' preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy. Interdepartmental Communication: Communicate accurately and promptly with other departments to expedite the delivery of requested products and services and follow up on all guest requests. Transfers & Excursions: Where required, the Butler should assist with transfers & excursions for guests as a private guided host both on and off property. Housekeeping: Be involved with the daily cleaning & turndown services before, during, and after the guest stay. Food & Beverage: Maintain comprehensive knowledge of all on-site food and beverage offerings. Provide personalised F&B services directly to the guest (e.g., in-room breakfast set-up and preparation in conjunction with a Chef where required). Detailed wine, spirits, and food knowledge is required. Team Support: Support other departments to help them deliver their services effectively and efficiently. Quality Improvement: Notice and communicate opportunities to further improve quality standards in the service provided. Financial Processing: Process all guest charges on various platforms from Restaurant POS to the property management system. Experience and Skills: Previous experience as a Butler, Concierge, or in a luxury hotel environment is essential. Excellent knowledge of food and beverage service standards. Proficiency in using restaurant POS systems. Excellent knowledge of the Franschhoek area and surrounds. Technical proficiency in operating various in-room technologies. Excellent interpersonal skills to interact effectively with all guests. Excellent communication skills in English, both written and verbal. Exceptional attention to detail. Ability to remain courteous, calm under pressure, and always put guests first. Inherent Requirements: Matric. A Food and/or Wine certificate course would be beneficial. Ability to work shifts and remain flexible to assist in other departments. Preference will be given to candidates from Franschhoek and neighbouring areas.
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