Our client, a prominent IT solutions company, based in Port Elizabeth, is seeking to appoint an experienced and motivated IT Field Engineer to join their technical team.

Industry certifications essential: A+, N+, MCSE.

Minimum 3–5 years’ proven field support experience within an IT environment secures.

Requirements:

• Relevant IT Degree or Diploma

• Industry certifications essential:

  • A+

  • N+

  • MCSE

• Minimum 3–5 years’ proven field support experience within an IT environment

• Previous leadership, supervisory, or project management experience

• Strong knowledge of:

  • Server support

  • Office 365

  • Exchange mail

  • Routing

  • Wireless networking

  • IT infrastructure support

• Excellent troubleshooting and problem-solving skills

• Strong communication and interpersonal skills

• Valid driver’s licence

• Own reliable transport

• Ability to work independently and under pressure

Responsibilities:
Technical Support and Infrastructure

• Install, configure, and maintain desktops, laptops, servers, networking devices, and peripherals

• Provide onsite and remote technical support to clients and users

• Diagnose and resolve hardware, software, and network-related issues

• Perform routine maintenance on servers, networks, and infrastructure environments

• Manage Office 365, Exchange mail systems, routing, wireless infrastructure, and network security solutions

Server and Network Support

• Support Microsoft server environments and cloud platforms

• Troubleshoot network connectivity and performance issues

• Maintain system configurations, user accounts, passwords, and permissions

• Conduct fault-finding and recommend preventative measures

Project Coordination

• Assist with project planning and implementation

• Coordinate software installations and deployments

• Ensure projects are delivered according to agreed timelines and standards

Leadership and Team Management

• Lead and manage technical support staff and field engineers

• Ensure high service delivery standards and operational efficiency

• Mentor and support junior technical staff where required

Documentation and Client Service

• Maintain technical documentation, service reports, and client records

• Build and maintain strong client relationships

• Deliver professional and efficient customer support

Key Skills and Competencies

• IT infrastructure support

• Server administration

• Network troubleshooting

• Office 365 administration

• Exchange Server support

• Routing and wireless networking

• Technical fault-finding

• Hardware and software support

• Leadership and supervision

• Project coordination

• Customer service orientation

• Problem-solving and analytical thinking

• Communication and interpersonal skills

• Time management and organisation

If you do not receive a response within two weeks of applying, please consider your application unsuccessful.