Revenue Controller – Property Administration

About the Company

Our client is an established South African company specialising in the development, leasing, and management of commercial and industrial real estate.

This opportunity offers the chance to join a dynamic, industry-leading organisation where professionalism, customer service, integrity, and teamwork are fundamental to its success.

About the Role

Our client is seeking an experienced and results-driven Revenue Controller to oversee revenue management, tenant billing, credit control, and accounts receivable functions across a portfolio of commercial and mixed-use properties.

The successful candidate will be responsible for ensuring accurate revenue management, minimising debtor exposure, improving collections and cash flow, and maintaining strong tenant relationships. The role also involves leading and developing the Accounts Receivable team and its Supervisors to achieve operational and financial targets.

The ideal candidate will have a strong background in commercial property administration, lease management, tenant recoveries, debt collection, and financial reporting, supported by proven leadership and analytical skills.

Key Responsibilities

Revenue Management & Property Administration

• Oversee revenue streams, including rental income, operating costs, municipal and utility recoveries, parking income, turnover rental, and other lease-related charges.
  

• Ensure accurate tenant billing in accordance with lease agreements, rental escalations, amendments, and recovery schedules.
  

• Review and approve monthly tenant billing schedules.
  

• Monitor lease commencement dates, escalations, renewals, and expiries to maximise revenue opportunities.
  

• Conduct lease reviews, identify billing discrepancies, and implement corrective measures.
  

• Ensure compliance with lease agreements, internal policies, and applicable legislation.
  

Accounts Receivable & Credit Control

• Develop, implement, and maintain effective credit control policies and collection procedures.
  

• Manage debtor books and implement strategies to reduce outstanding balances and improve cash flow.
  

• Monitor debtor ageing, collection performance, and overdue accounts across the property portfolio.
  

• Investigate and resolve complex account reconciliations, tenant disputes, and payment discrepancies.
  

• Review and approve payment arrangements within authorised limits.
  

• Monitor bad debt provisions and recommend write-offs where necessary.
  

• Coordinate with legal representatives regarding debt recovery, evictions, liquidations, and legal collection processes.
  

• Prepare supporting documentation and debtor files for legal proceedings.
  

• Compile and present management reports on collections, arrears, debtor risks, and cash flow forecasts.
  

Leadership & Team Management

• Lead, supervise, and develop the Accounts Receivable team and its Supervisors.
  

• Allocate workloads, monitor team performance, and ensure collection targets are achieved.
  

• Establish performance standards and promote accountability, efficiency, and service excellence.
  

• Support staff training, onboarding, mentoring, and professional development.
  

• Encourage collaboration and effective communication between departments.
  

Tenant & Stakeholder Relationship Management

• Build and maintain professional relationships with tenants, particularly high-value commercial clients.
  

• Manage escalated tenant queries, billing disputes, and account-related concerns.
  

• Promote tenant retention through proactive communication and effective account management.
  

• Collaborate with Property Management, Leasing, Finance, and Legal departments to resolve revenue and collection matters.
  

• Provide management with updates on significant debtor exposures and outstanding account issues.
  

Process Improvement & Financial Governance

• Identify opportunities to improve revenue management, billing accuracy, and debt collection processes.
  

• Implement process improvements, automation, and workflow efficiencies where appropriate.
  

• Maintain accurate tenant account records, onboarding procedures, and customer master data.
  

• Ensure adherence to internal financial controls, audit requirements, and governance standards.
  

• Support revenue assurance initiatives and continuous improvements in financial reporting.
  

Skills & Competencies

• Commercial lease administration and property accounting.
  

• Accounts receivable and credit control management.
  

• Revenue management, reconciliation, and financial reporting.
  

• Credit risk assessment and debt recovery.
  

• Municipal, utility, and operating cost recoveries.
  

• Knowledge of legal debt collection procedures.
  

• Advanced Microsoft Excel and financial data analysis.
  

• Property management and financial accounting systems.
  

• Strong leadership, supervision, and team development skills.
  

• Excellent analytical, problem-solving, and decision-making abilities.
  

• Effective negotiation, conflict resolution, and communication skills.
  

• Strong attention to detail and financial accuracy.
  

• Ability to manage competing priorities and meet deadlines.
  

• Customer-focused approach with strong stakeholder management skills.
  

• High levels of integrity, accountability, and professionalism.
  

Requirements

Requirements

• Bachelor's Degree or Diploma in Accounting, Finance, Property Studies, Business Management, or a related field, or equivalent relevant work experience.
  

• Minimum 3–5 years' experience in credit control, revenue management, accounts receivable, finance, or commercial property finance.
  

• Minimum 3 years' experience in a supervisory or management position.
  

• Proven experience managing large debtor books and high-value customer accounts.
  

• Strong knowledge of commercial lease administration, tenant billing, and revenue recoveries.
  

• Experience in commercial property management, real estate, or property administration is highly advantageous.
  

• Advanced Microsoft Excel proficiency.
  

• Experience using property management systems and Sage 300 or equivalent financial software.
  

• Sound understanding of financial controls, debt collection procedures, and reporting requirements.