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Job Summary
EXECUTIVE HOUSEKEEPER – LUXURY HOTEL | CAPE TOWN
Kendrick Recruitment is seeking an experienced and highly skilled Executive Housekeeper to lead the housekeeping operations at a luxury hotel in Cape Town. This role is ideal for a professional with strong leadership skills, operational knowledge, and a commitment to delivering exceptional guest experiences.
Salary: R35,000 – R37,000 per month (DOE)
The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness, presentation, and operational efficiency across all guest rooms and public areas. This role requires strong leadership, attention to detail, and the ability to manage and motivate a large housekeeping team.
KEY RESPONSIBILITIES
• Maintain exceptional cleanliness and presentation standards
• Achieve and sustain guest satisfaction scores of 90%+ for cleanliness
• Deliver personalized, detail-oriented service that reflects hotel standards
Room Turnaround & Operational Efficiency
• Ensure 100% room readiness in line with check-in times
• Maintain efficient room turnaround without compromising quality
• Coordinate closely with Front Office and Maintenance to prioritise arrivals, departures, and special requests
• Implement and monitor daily cleaning schedules and task allocations
Staff Leadership & Performance Management
• Lead, train, and motivate the housekeeping team to deliver consistent standards
• Conduct regular training, including SOP adherence and service excellence
• Manage staff rosters to ensure optimal coverage
• Complete performance reviews and address issues promptly and professionally
Quality Control & Standards Compliance
• Conduct daily room inspections and regular public area inspections
• Ensure compliance with health, safety, and hygiene regulations
• Maintain up-to-date SOPs, checklists, and brand standards
• Drive continuous improvement through audits and corrective action plans
Inventory & Cost Control
• Manage linen, amenities, cleaning supplies, and equipment efficiently
• Maintain stock levels to avoid shortages while minimizing wastage
• Control housekeeping expenses in line with the approved departmental budget
• Oversee laundry operations and linen lifecycle management
Maintenance & Asset Protection
• Identify and report maintenance issues promptly to reduce room downtime
• Conduct regular room and asset condition checks
• Ensure guest rooms and public areas are kept in excellent repair and presentation
• Protect hotel assets through correct usage and staff training
Sustainability & Environmental Practices
• Implement environmentally responsible cleaning practices
• Monitor water, chemical, and energy usage to support sustainability goals
• Promote linen and towel reuse programs where applicable
Communication & Administration
• Maintain accurate housekeeping records, logs, and reports
• Communicate effectively with management and other departments
• Prepare weekly and monthly housekeeping reports as required
• Support management with forecasts, budgeting input, and planning
MINIMUM EXPERIENCE & QUALIFICATIONS
• Computer literacy
• Three-year degree or diploma in Hotel Management or similar (beneficial)
• Minimum 8–10 years’ experience, including 2–3 years in a similar role in a five-star property
• OPERA Cloud experience
• Strong operational and technical knowledge
Kendrick Recruitment
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