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Job Summary
Receptionist / Back Up Therapist | Luxury Hotel | Cape Town Kendrick Recruitment is currently seeking a professional and service-driven Receptionist / Back Up Therapist for a luxury hotel based in Cape Town. This is a unique dual-role opportunity suited to a well-presented hospitality professional with strong guest service skills and a recognised therapy qualification. The successful candidate will serve as the welcoming face of the spa, managing reception duties and guest interactions while also providing therapeutic treatments when required to support operational efficiency during peak periods or staff shortages. Key Responsibilities: Welcoming guests in a warm, professional manner and ensuring an exceptional first impression Managing spa reception operations including check-in, bookings, enquiries, and scheduling Providing accurate information on treatments, services, availability, and pricing Handling telephone, email, and in-person guest communication efficiently and professionally Managing appointment scheduling, amendments, and cancellations Processing guest payments and maintaining accurate billing records Maintaining a clean, organised, and welcoming reception area at all times Coordinating with therapists and spa team to ensure smooth daily operations Monitoring appointment flow to ensure efficient scheduling and guest experience Maintaining accurate guest records, preferences, and treatment history Providing therapeutic treatments when required, maintaining high service standards Ensuring all treatments are delivered according to spa protocols and guest needs Offering aftercare advice and recommending suitable home-care products Supporting guest satisfaction through proactive service and engagement Promoting spa services and supporting upselling where appropriate Ensuring clear communication between reception and treatment teams Maintaining confidentiality, professionalism, and brand standards at all times Supporting continuous improvement through feedback and operational awareness Requirements: Grade 12 (Matric) Somatology qualification or equivalent (ITEC / SAAHSP / CIDESCO advantageous) Minimum of 2–3 years’ experience as a Beauty Therapist Strong front-of-house or reception experience advantageous Excellent communication and interpersonal skills Strong organisational and multitasking abilities Professional; well-presented, and guest-focused approach Ability to work under pressure in a fast-paced environment Strong attention to detail and high service standards Package: Salary negotiable depending on experience Live-out position Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV to apply for the role.
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