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Job Summary
Because unforgettable evenings are created long before the first plate reaches the table. At The President Hotel ; dinner service is about far more than serving exceptional meals. It is where guests celebrate life's special moments, create lasting memories, and experience genuine hospitality at its finest. As we continue our journey toward luxury, we are seeking an experienced Restaurant Manager – Dinner Service to lead our evening dining operation with confidence, professionalism, and a passion for excellence. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is committed to delivering unforgettable guest experiences. If you are passionate about food, wine, exceptional service, and developing high-performing teams, we would love to hear from you. Minimum Requirements Matric / Grade 12 Relevant Hospitality qualification or Hotel School diploma (advantageous) Minimum 3 years' experience as a Restaurant Manage r within a 4-star or 5-star hotel, luxury restaurant, or fine dining environment Proven experience managing a high-volume dinner service Strong food and beverage knowledge, including wine pairings, cocktails, and à la carte dining Experience using restaurant reservation and POS systems Hotel systems experience, including Opera PMS ; will be advantageous Excellent communication, leadership, and guest relations skills Strong experience handling guest complaints and service recovery Proven ability to coach, mentor, and develop front-of-house teams Ability to work evenings, weekends, and public holidays South African citizen or holder of a valid South African work permit Professional grooming and presentation A fully updated CV with a professional most recent profile image and contactable reference details is essential Key Responsibilities Lead and manage the entire dinner service operation from pre-service briefing through to close of service Oversee reservations, table allocations, service flow, and the overall guest experience Welcome guests, host VIPs, and coordinate special occasions and dietary requirements Inspire; coach, and develop the front-of-house team Work closely with the Executive Chef and kitchen brigade to ensure seamless service delivery Develop and strengthen the team's food, beverage, and wine knowledge Drive revenue through personalised guest engagement and strategic upselling Manage team performance, shift scheduling, and daily operational standards Ensure exceptional hygiene, food safety, and compliance standards are maintained Resolve guest concerns professionally while creating memorable dining experiences Provide operational feedback and recommendations to the Food and Beverage Manager Why Join The President Hotel? Be part of Cape Town's Most Loved Hotel Work within a professional, high-volume hospitality environment Play a key role in our exciting journey toward luxury Lead one of the hotel's most memorable guest experiences Work alongside passionate hospitality professionals Enjoy a competitive salary, company contributions toward medical aid and pension, and an outstanding team culture Please Note: To maximise your chances of being shortlisted, ensure your CV is fully updated, includes a professional profile image, contactable references and that all application fields are completed accurately.
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