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Job Summary
We are seeking an experienced, passionate, and service-driven Host Manager to lead the Host Team and Connectivity Centre of this luxury hotel, delivering exceptional luxury guest experiences while ensuring smooth day-to-day Front Office operations. KEY RESPONSIBILITIES: Lead; motivate, coach, and develop the Host Team to deliver outstanding guest service. Oversee daily host operations, arrivals, departures, guest requests, and service recovery. Ensure the highest standards of hospitality, cleanliness, presentation, and brand compliance. Coordinate closely with Front Office, Housekeeping, Food & Beverage, and other departments to provide seamless guest experiences. Monitor service quality, guest satisfaction, and operational efficiency while implementing continuous improvements. Conduct team briefings, training, performance management, scheduling, and SOP compliance. Manage guest preferences, VIP arrivals, complaints, and service follow-up using operational systems. Support revenue generation through service excellence and product knowledge. WHAT WE ARE LOOKING FOR: Previous leadership experience in a luxury 5* hotel or resort Front Office, Guest Services, or Rooms Division environment. Proven ability to lead, motivate, and develop high-performing teams. Exceptional guest service, communication, and interpersonal skills. Strong problem-solving, organisational, and decision-making abilities. Excellent attention to detail with a commitment to luxury service standards. Proficiency in Opera, Microsoft Office, and other hotel management systems. Fluent English (written and spoken). High school qualification required; tertiary hospitality qualification is advantageous. If you are a hands-on leader who is passionate about creating memorable guest experiences while inspiring a high-performing team, we'd love to hear from you.
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