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Job Summary
At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals. We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package. Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth. Guest Operations Administrator Newlands; Cape Town As our Guest Operations Administrator ; you are an inspiring, empowering, and results-oriented individual with a keen eye for detail and strong administrative skills. Providing comprehensive administrative support to the departments within the Guest Operations Portfolio, facilitating smooth operations and contributing to the overall success of the services provided by the Guest Operations Portfolio, you will process all administrative duties related to running the Housekeeping, Laundry, and Cleaning Departments (which comprises Kitchen Stewarding and Public Area Departments). Aside from this, you will be assisting the various HODs with departmental administration, ensuring that rostering across all relevant departments is communicated timeously on all relevant platforms and that rosters are captured in the time and attendance systems. Ensuring all pay and leave paperwork is timeously and correctly captured, you will also assist with guest amenity and cleaning supply stock ordering across Guest Operations, as well as maintaining accurate staff files per department within Guest Operations. You have a Matric Certificate with at least 2 years’ experience in an administrative role in a busy, upmarket establishment. You have the flexibility to work across multiple departments. You are computer-literate in Microsoft Windows applications, familiar with stock management applications (Materials Control), time & attendance systems, rostering, and hotel Property Management Systems such as Opera . You bring precision and a strong commitment to quality to everything you do, ensuring results that surpass expectations. Your exceptional planning and listening skills, combined with strong social skills, enable you to collaborate effectively and build meaningful relationships. With integrity and vitality at your core, you approach challenges with innovation and enthusiasm. Your outstanding communication and administrative skills make you an invaluable part of any team, driving success and delivering exceptional outcomes. To apply, please click on the apply button and follow the instructions. Closing date: 29 May 2026. We are an equal opportunity employer. Only short-listed external applicants will be contacted.
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